Head of Marketing Operations, Tech / Consulting in London

A newly created role of Head of Marketing Operations has been established within a global organisation, highly regarded for their professional and technology services for consumer brands. This role aims to set up and establish a marketing operations team to drive efficiency and best practice for the wider business. It’s offered on a 12-month fixed term contract to cover a period of maternity leave.

Joining a collaborative, international, and friendly culture with a strong sense of curiosity and creativity, the team at the London headquarters is growing, and the wider company has several thousand people based globally across insights, media, technology, and consulting.

This role will ensure the company’s marketing and communications function delivers tangible commercial outcomes by operating as a high performing, AI enabled operational team. It provides leadership on a connected future ambition, defines the short- and long-term activities required for enhanced outcomes, identifies and executes mechanisms for operational excellence, develops necessary talent, processes and systems, and ensures cross-functional teams focus on the right priorities.

The Head of Marketing Operations builds strong relationships with marketing and the commercial leadership team, bringing clarity, coordination, and oversight across channels, events, brand expression, and resourcing, acting as the connective tissue to drive focus, value, and return.

Key Responsibilities:

• Lead the global Marketing Operations function (events, design, digital channels and shared marketing resource), ensuring capability, capacity and execution are optimised against the business’s most material commercial opportunities.
• Translate marketing ambition into investable, prioritised plans, making clear trade-offs across channels, moments and markets to maximise return on finite budget and resource.
• Embed AI enabled, future ready ways of working across marketing, improving speed to market, productivity, decision quality and scalability of impact.
• Establish best in class marketing governance, including prioritisation, resourcing and agency investment, to ensure focus on the work that delivers the greatest commercial value.
• Act as a strategic partner to senior marketing, sales, client and business leaders, aligning marketing priorities to commercial demand while confidently managing competing expectations and trade offs.
• Own the company’s digital and owned channel performance, including website and social channels, ensuring each plays a clear role in demand creation, brand strength and commercial outcomes.
• Lead the commercialisation and delivery of the company owned events, ensuring they deliver clear returns in pipeline, partnerships, brand authority and client engagement.
• Set and uphold brand and design governance, ensuring brand expression consistently supports growth, credibility and differentiation in priority markets.
• Optimise marketing resourcing models, flexing internal capability and external partners in line with demand, skill needs and commercial priorities.
• Own marketing operations platforms, data and reporting, creating a single, trusted view of activity, performance, ROI and risk to inform executive decision making.

What We Would Like You to Bring:

• Proven experience leading marketing operations with budget, governance and prioritisation accountability.
• Strong track record managing complex events, programmes and agencies with commercial discipline.
• Experience advising and enabling senior leaders and shaping decisions.
• Commercially minded creative — able to balance brand ambition with business outcomes.
• Comfortable navigating ambiguity, making decisions and creating clarity during change.
• Experience building teams and capability across marketing disciplines.
• Demonstrated leadership in adopting AI to drive operational and commercial advantage.

If this sounds like it could be a great opportunity to use your experience in marketing operations to set up a new function, we’d love to hear from you. We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. Please get in touch with Rachel Steele at Huddle through the link below.