At a Glance
- Tasks: Oversee DC pension operations and ensure high-quality service delivery.
- Company: Established occupational pension scheme with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team with excellent career advancement opportunities.
- Why this job: Step into a leadership role and make a real impact in the pensions industry.
- Qualifications: Experience in DC pensions administration and strong relationship management skills.
The predicted salary is between 40500 - 49500 £ per year.
London | Hybrid – 2 days per week in the office
The Opportunity
An excellent opportunity has arisen for an experienced
Defined Contribution pensions professional to join a well-established occupational pension scheme as a
DC Operations Manager .
This is a broad and varied role with responsibility for supporting the effective operational delivery of the organisation's DC pension provision. Working closely with an outsourced DC administration provider , you will help ensure administration services are delivered accurately, efficiently and in accordance with agreed service standards, regulatory requirements and member expectations.
This isn't a traditional hands-on pensions administration position.
Instead, you'll operate at an oversight and management level, taking responsibility for service delivery, complex operational issues, administration errors and remediation, provider relationships, controls, projects and continuous improvement.
You'll report to the Senior Operations Manager and work closely with colleagues across the wider pensions operation, while also managing and developing members of the internal team.
For someone with a strong background in
DC pensions administration, operations, client/service delivery or provider management , this is an excellent opportunity to move into a broader role with significant responsibility and exposure across the organisation.
The Role
As DC Operations Manager, you'll take responsibility for the effective day-to-day operational management of the DC provision and work closely with the outsourced administration provider to ensure members receive a consistently high-quality service.
Your responsibilities will include
- Overseeing the delivery of DC administration services and ensuring agreed service standards and procedures are achieved.
- Managing and developing the relationship with the outsourced DC administration provider.
- Reviewing service performance and ensuring required management information and reporting is delivered accurately and on time.
- Investigating and taking ownership of complex administration cases, errors and operational issues.
- Overseeing error rectification and remediation work, ensuring cases are completed within agreed service levels.
- Reviewing existing processes and recommending improvements to operational efficiency and member experience.
- Supporting the Senior Operations Manager across wider DC service delivery, business planning and strategic initiatives.
- Participating in and managing operational projects and change initiatives.
- Managing system and process testing, including regression, calculation, process and member-communication testing.
- Working collaboratively with other pensions and business teams to ensure effective end-to-end service delivery.
- Attending internal and external meetings with providers, advisers and other stakeholders.
- Supporting the preparation of management information, Board and Committee papers and presentations, including regular operational reporting.
- Managing and developing internal team members through regular 1:1s, performance reviews, coaching and training.
About You
We're looking for an experienced pensions professional with a strong understanding of
Defined Contribution pension administration and operations .
You'll ideally have experience of working with or managing external administration providers, suppliers or significant pension scheme clients, together with the ability to build strong relationships and challenge service delivery appropriately.
Experience within a
DC master trust, occupational pension scheme, third-party pensions administrator or pensions consultancy would be particularly relevant.
- The following would be advantageous but is not essential for every candidate:
- Five or more years' experience within the pensions industry.
- PMI qualifications or equivalent pensions experience.
- Knowledge of relevant pensions legislation and The Pensions Regulator requirements.
- Experience working with both DB and DC pension administration environments.
- Experience of pensions administration platforms, ideally UPM or a similar system.
- Experience preparing management, Board or Committee reporting.
- Experience of operational risk and controls.
- Experience managing administration errors, remediation and complaints.
- Experience supporting organisational change and continuous-improvement initiatives.
- Project and systems-testing experience.
- Knowledge of data protection requirements and relevant HMRC requirements.
- #J-18808-Ljbffr
DC Operations Manager employer: huddle Recruitment
Join a dynamic and supportive team in Manchester, where your expertise in Defined Benefit pensions will be valued and nurtured. We pride ourselves on fostering a collaborative work culture that encourages professional growth and offers flexible hybrid working arrangements. With competitive salaries and the chance to take ownership of client relationships, this role provides a meaningful opportunity to make a significant impact in the pensions administration sector.
StudySmarter Expert Advice🤫
We think this is how you could land DC Operations Manager
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like huddle Recruitment. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from huddle Recruitment.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like huddle Recruitment. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace DC Operations Manager
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in huddle Recruitment and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show huddle Recruitment how you can be a team player!
How to prepare for a job interview at huddle Recruitment
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with huddle Recruitment.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with huddle Recruitment's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
