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- Tasks: Assist with ticket sales and provide excellent customer service on match days.
- Company: Join Huddersfield Town AFC, a vibrant football club dedicated to community and inclusivity.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team environment.
- Other info: We value diversity and welcome applications from all backgrounds, including disabled candidates.
- Why this job: Be part of an exciting sports culture while making fans' match day experiences unforgettable.
- Qualifications: Previous experience in customer service or retail is essential; strong communication skills are a must.
The predicted salary is between 18400 - 27600 £ per year.
Overview
Huddersfield Town AFC Vacancy – Ticket Office Assistant
Up to £23,000 per annum. Full-time – 35+ hours per week including home match days and at other times as required. Permanent.
Responsibilities
- Process ticket sales through the ticketing system and assist with season card sales and the annual renewal process.
- Support the Ticket Office throughout each week and on home match days; work flexibly to cover evenings and weekends to ensure a smooth and effective ticketing service.
- Deliver a first-class customer experience to supporters, helping them purchase season cards and match day tickets, in person or online.
Qualifications and Skills
- Previous experience in a similar role (e.g., ticketing, retail, customer service) is essential.
- Excellent communication skills, a friendly and helpful approach, and the ability to work in a team.
- Ability to liaise with a diverse range of people in a consistently professional manner and act as a positive ambassador for Huddersfield Town AFC.
Application Guidance
- Applicants are encouraged to review the job description and person specification for full details of the role, skills, experience, and attributes required.
- We receive a high volume of applications; please detail how you match our requirements in your application. We may not provide feedback at shortlisting.
- To apply, create an account in the online application portal and complete all associated questions with examples where possible.
- Highlight any factors to consider, such as disabilities or health conditions, that may require reasonable adjustments under the Equality Act 2010.
Safeguarding
Huddersfield Town AFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Applicants must disclose all previous convictions in accordance with legislation. Some convictions may be considered protected and do not need to be disclosed; if disclosed, they may not be considered by employers.
Guidance about disclosure can be found on the Ministry of Justice website.
Equality and Inclusion
Huddersfield Town AFC strives to promote a diverse and inclusive community and offers family-friendly and inclusive employment arrangements. We have zero tolerance for discrimination and are committed to addressing inequalities through positive action where appropriate.
We are a Disability Confident Leader and welcome applications from disabled candidates. We are seeking to diversify our workforce by gender and ethnicity.
Our vision is ‘Everything Together’ and our values relate to the word ‘Everything’. If your values align, we would love to hear from you.
Company Information
Further information about the Company and working with us is available from the Careers section of our website: https://careers.htafc.com/
How to Apply
To apply, please complete the application form in our portal. If you need assistance or would prefer to apply in an alternative format, please contact us by email to jobs@htafc.com.
Completed applications must be submitted by 9:00am on Monday 15th September 2025.
Interviews are likely to take place in late September 2025.
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Ticket Office Assistant employer: Huddersfield Town AFC
Contact Detail:
Huddersfield Town AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticket Office Assistant
✨Tip Number 1
Familiarise yourself with Huddersfield Town AFC's ticketing system and processes. Understanding how ticket sales work will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you provided excellent service, especially in high-pressure situations, as this is crucial for a Ticket Office Assistant.
✨Tip Number 3
Demonstrate your flexibility and willingness to work during evenings and weekends. Be ready to explain how your schedule can accommodate the demands of match days and other events.
✨Tip Number 4
Show your enthusiasm for Huddersfield Town AFC and its community. Research the club’s values and recent activities, and be prepared to discuss how you can contribute to their mission of delivering a first-class experience for supporters.
We think you need these skills to ace Ticket Office Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Ticket Office Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your application, emphasise any previous experience in ticketing, retail, or customer service. Provide specific examples of how you've delivered excellent customer service in past roles.
Highlight Communication Skills: Since excellent communication skills are essential for this role, include examples that demonstrate your ability to communicate effectively with a diverse range of people. This could be through teamwork, customer interactions, or problem-solving scenarios.
Complete the Application Form: When filling out the online application form, ensure you answer all questions thoroughly and provide examples where possible. Don’t forget to mention any factors that may require reasonable adjustments under the Equality Act 2010.
How to prepare for a job interview at Huddersfield Town AFC
✨Showcase Your Customer Service Skills
As a Ticket Office Assistant, delivering a first-class customer experience is crucial. Be prepared to share specific examples from your previous roles where you successfully handled customer inquiries or resolved issues, demonstrating your friendly and helpful approach.
✨Familiarise Yourself with the Ticketing System
Understanding the ticketing system used by Huddersfield Town AFC can give you an edge. If possible, research common ticketing software and be ready to discuss how your previous experience aligns with their processes.
✨Emphasise Teamwork and Flexibility
This role requires working closely with others and being flexible with your hours. Prepare to discuss how you've effectively collaborated in a team setting and your willingness to work evenings and weekends, especially on match days.
✨Align with Company Values
Huddersfield Town AFC values diversity and inclusion. Familiarise yourself with their vision of 'Everything Together' and think about how your personal values align with this. Be ready to express your commitment to promoting a positive and inclusive environment.