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- Tasks: Create a welcoming atmosphere for supporters at match days and assist with enquiries.
- Company: Huddersfield Town AFC, committed to inclusivity and positive experiences.
- Benefits: Earn £12.71 per hour with flexible fixed-term or casual positions.
- Other info: Join a diverse team dedicated to equality and community engagement.
- Why this job: Be part of an exciting match day experience and make a difference for fans.
- Qualifications: No experience needed; just bring your friendly attitude and communication skills.
The predicted salary is between 12 - 12 £ per hour.
To ensure that all supporters, both home and away, who visit the Accu Stadium on Huddersfield Town home match days have a positive experience.
Purpose of the Role
The post holder will provide a friendly welcome and give information to visitors, assisting with a range of enquiries including directions, facilities, and tickets, and also assisting with any adjustments in accordance with individual needs.
Key Performance Indicators
- Outstanding customer service evidenced by customer feedback and mystery shopper reports as part of the Family Excellence programme.
- The needs of all supporters are consistently met, to ensure the quality of their experience is wholly positive, regardless of their status as a home or away supporter, and regardless of any protected characteristic as defined in the Equality Act 2010.
Role Specific Responsibilities
- To create a welcoming and friendly match day experience for both home and away supporters.
- To be proactive and positive in all communications with supporters.
- To assist with on-pitch activities including Guard of Honour.
- Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics as specified in the Equality Act 2010.
Compensation and Working Hours
£12.71 per hour. Hours of work for match days:
- 3:00pm kick-off: 12:00pm – 3:15pm (3 hours 15 minutes).
- 7:45pm kick-off: 5:30pm – 8:00pm (2 hours 30 minutes).
Sustainability and Corporate Responsibility
All employees are required to understand and support the Company’s commitment to corporate social responsibility and sustainability initiatives, incorporating sustainable practices into daily work activities within the scope of their role.
Safeguarding
Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people. Applicants must disclose all previous convictions, including spent convictions, in accordance with the associated legislation. The post holder will also be required to undertake Safeguarding Training, in agreement with the Senior Safeguarding Manager.
Equality, Diversity and Inclusion
Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010. We have a zero-tolerance approach to any form of discrimination and we are committed to the redress of any inequalities by taking positive action where appropriate.
Additional Information
Our match day ‘Here to Help’ team members are integral to ensuring a positive and enjoyable visit to the Accu Stadium on match days. The role is open to fixed-term or casual engagement, with no previous experience required; knowledge of the Club combined with excellent communication skills, a friendly and helpful approach, and the ability to work in a team are essential.
Here to Help Team Member (Fixed-term or Casual positions are available). in Huddersfield employer: Huddersfield Town A.F.C
Contact Detail:
Huddersfield Town A.F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Here to Help Team Member (Fixed-term or Casual positions are available). in Huddersfield
✨Tip Number 1
Get to know the club! Familiarise yourself with Huddersfield Town's history, values, and recent news. This will help you connect with supporters and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to get comfortable answering questions and providing information. The more confident you are, the better you'll be at creating a welcoming atmosphere for everyone.
✨Tip Number 3
Be proactive on match days! Look for opportunities to assist supporters before they even ask. Whether it's guiding them to their seats or offering help with facilities, showing initiative will make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Here to Help Team Member (Fixed-term or Casual positions are available). in Huddersfield
Some tips for your application 🫡
Show Your Friendly Side: When writing your application, let your personality shine through! We want to see how you can create a welcoming atmosphere for supporters. Use a friendly tone and share any experiences where you've helped others feel at ease.
Highlight Your Communication Skills: Since this role is all about interacting with fans, make sure to emphasise your communication skills in your application. Share examples of how you've effectively communicated information or resolved queries in the past.
Demonstrate Inclusivity: We value diversity and inclusivity, so it's important to mention any experiences that showcase your respect for different backgrounds and needs. This could be anything from working in diverse teams to volunteering in community projects.
Apply Through Our Website: Ready to join our team? Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with us!
How to prepare for a job interview at Huddersfield Town A.F.C
✨Know the Club Inside Out
Before your interview, do some homework on Huddersfield Town AFC. Familiarise yourself with the club's history, values, and recent performances. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for someone. This role is all about creating a positive experience, so highlight your ability to do just that!
✨Emphasise Teamwork and Inclusivity
Since this role involves working closely with others, be ready to discuss your teamwork skills. Share instances where you collaborated effectively with colleagues or supported diverse groups. Make it clear that you respect and value inclusivity, aligning with the club's commitment to equality.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or the club's community initiatives. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.