At a Glance
- Tasks: Create a welcoming atmosphere for supporters at match days and assist with their enquiries.
- Company: Huddersfield Town AFC, committed to inclusivity and positive experiences.
- Benefits: Earn £12.71 per hour with flexible fixed-term or casual positions.
- Other info: Join a diverse team dedicated to equality and community engagement.
- Why this job: Be part of an exciting team that enhances match day experiences for fans.
- Qualifications: No experience needed, just a friendly attitude and great communication skills.
The predicted salary is between 12 - 12 € per hour.
To ensure that all supporters, both home and away, who visit the Accu Stadium on Huddersfield Town home match days have a positive experience.
Purpose of the Role
The post holder will provide a friendly welcome and give information to visitors, assisting with a range of enquiries including directions, facilities, and tickets, and also assisting with any adjustments in accordance with individual needs.
Key Performance Indicators
- Outstanding customer service evidenced by customer feedback and mystery shopper reports as part of the Family Excellence programme.
- The needs of all supporters are consistently met, to ensure the quality of their experience is wholly positive, regardless of their status as a home or away supporter, and regardless of any protected characteristic as defined in the Equality Act 2010.
Role Specific Responsibilities
- To create a welcoming and friendly match day experience for both home and away supporters.
- To be proactive and positive in all communications with supporters.
- To assist with on-pitch activities including Guard of Honour.
- Respect others and behave in an inclusive and non-discriminatory manner, taking account of all protected characteristics as specified in the Equality Act 2010.
Compensation and Working Hours
£12.71 per hour. Hours of work for match days: 3:00pm kick-off: 12:00pm – 3:15pm (3 hours 15 minutes). 7:45pm kick-off: 5:30pm – 8:00pm (2 hours 30 minutes).
Sustainability and Corporate Responsibility
All employees are required to understand and support the Company’s commitment to corporate social responsibility and sustainability initiatives, incorporating sustainable practices into daily work activities within the scope of their role.
Safeguarding
Huddersfield Town Association Football Club (HTAFC) Ltd. is committed to safeguarding and promoting the welfare of children and young people. Applicants must disclose all previous convictions, including spent convictions, in accordance with the associated legislation. The post holder will also be required to undertake Safeguarding Training, in agreement with the Senior Safeguarding Manager.
Equality, Diversity and Inclusion
Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010. We have a zero-tolerance approach to any form of discrimination and we are committed to the redress of any inequalities by taking positive action where appropriate.
Additional Information
Our match day ‘Here to Help’ team members are integral to ensuring a positive and enjoyable visit to the Accu Stadium on match days. The role is open to fixed-term or casual engagement, with no previous experience required; knowledge of the Club combined with excellent communication skills, a friendly and helpful approach, and the ability to work in a team are essential.
Here to Help Team Member (Fixed-term or Casual positions are available). employer: Huddersfield Town A.F.C
Huddersfield Town AFC is an excellent employer, offering a vibrant and inclusive work culture where every team member plays a vital role in enhancing the match day experience for supporters. With flexible fixed-term or casual positions available, employees benefit from competitive pay, opportunities for personal growth, and the chance to be part of a community-focused organisation that values diversity and corporate responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Here to Help Team Member (Fixed-term or Casual positions are available).
✨Tip Number 1
Get to know the club and its values! Familiarise yourself with Huddersfield Town's history, mission, and community initiatives. This will help you connect with supporters and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with fans from all walks of life, it’s crucial to be friendly and approachable. Role-play with friends or family to get comfortable with answering questions and providing information.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, make sure your passion for football and customer service shines through. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Be proactive on match days! Think ahead about what supporters might need and be ready to assist before they even ask. This will not only enhance their experience but also demonstrate your commitment to the role.
We think you need these skills to ace Here to Help Team Member (Fixed-term or Casual positions are available).
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for helping others shine through! We want to see that you’re excited about creating a positive experience for supporters at the Accu Stadium.
Be Personable:Use a friendly tone in your application. Remember, we’re looking for team members who can connect with both home and away supporters, so show us your approachable side!
Highlight Relevant Skills:Even if you don’t have direct experience, think about any customer service or teamwork skills you’ve got. We love seeing how you can bring those skills to our ‘Here to Help’ team!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on board for an exciting match day experience!
How to prepare for a job interview at Huddersfield Town A.F.C
✨Know the Club Inside Out
Before your interview, do some homework on Huddersfield Town AFC. Familiarise yourself with the club's history, values, and recent performances. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went the extra mile for someone. This role is all about creating a positive experience, so highlight your ability to do just that!
✨Emphasise Teamwork and Inclusivity
Since this role involves working closely with others, be ready to discuss your teamwork skills. Share instances where you collaborated effectively with a diverse group of people, respecting everyone's needs and backgrounds, in line with the Equality Act 2010.
✨Be Proactive and Positive
During the interview, demonstrate your proactive attitude. Use phrases like 'I would' or 'I can' when discussing how you'd handle various scenarios on match days. A positive outlook will resonate well with the interviewers, as they want someone who can uplift the atmosphere at the stadium.
