At a Glance
- Tasks: Provide friendly IT support and troubleshoot tech issues for students and staff.
- Company: Join a supportive college environment dedicated to technology and student success.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Commitment to safeguarding and continuous professional development is essential.
- Why this job: Be the go-to tech hero and make a difference in the college community.
- Qualifications: Level 3 education or relevant IT support experience required.
The predicted salary is between 26818 - 28634 £ per year.
Application Deadline: 21 June 2026
Department: IT Technical Services
Employment Type: Permanent - Full Time
Location: Huddersfield
We are looking for a dedicated and passionate IT Services Technician (1st / 2nd line). 37 hours per week, Full Year.
Salary: Range 9-11 of the NJC pay framework for Support Staff, £26,818 - £28,634 per annum. Standard practice is to appoint at bottom of scale.
Role Overview: We’re seeking a motivated and adaptable IT professional with strong troubleshooting skills and a genuine interest in technology. In this role, you’ll be the friendly first point of contact for students and staff, providing confident, customer‑focused support. You’ll assist with the configuration, implementation, and maintenance of the College’s IT hardware & software assets and network infrastructure, working within a dedicated team that ensures the organisation’s technical systems run smoothly and efficiently.
Applicants will have excellent communication, organisational and customer service skills and should be educated to Level 3 (A level or equivalent) or have experience of working in an IT support/helpdesk role.
Safeguarding Commitment: We are committed to safeguarding and protecting our children and young people at HNC. All posts are subject to a safer recruitment process which includes enhanced criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. All shortlisted candidates will be subject to an online search in line with Keeping Children Safe in Education. The successful candidate will also be subject to additional relevant background and safeguarding checks. Our safeguarding system is underpinned by policies and procedures which encourage and promote safe working practice across HNC. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.
IT Services Technician (1st / 2nd line) in Huddersfield employer: Huddersfield New College
At HNC, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in Huddersfield. Our commitment to employee growth is evident through continuous professional development opportunities, ensuring that our IT Services Technicians not only thrive in their roles but also advance their careers. With a focus on safeguarding and a culture that values teamwork and customer service, we provide a meaningful and rewarding workplace for those passionate about technology and education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Services Technician (1st / 2nd line) in Huddersfield
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the lookout for an IT Services Technician role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills and customer service scenarios. Practice common interview questions and think about how you can showcase your passion for technology and helping others.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings and apply directly through us to increase your chances of standing out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace IT Services Technician (1st / 2nd line) in Huddersfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Services Technician role. Highlight your troubleshooting skills and any relevant experience in IT support or helpdesk roles. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves being the first point of contact for students and staff, make sure to demonstrate your excellent communication skills in your application. We love candidates who can convey technical information clearly and effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Huddersfield New College
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around troubleshooting common IT issues. Familiarise yourself with the hardware and software that the organisation uses, as well as any relevant network infrastructure concepts.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for students and staff, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've successfully handled difficult situations or provided exceptional support in previous roles.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. During the interview, focus on clear communication, as this will show your ability to interact effectively with non-technical users. Remember, it’s all about making them feel comfortable and understood.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, be ready to discuss your understanding of safeguarding practices. Think about how you would handle sensitive situations and ensure the safety of students and staff in your responses.
