At a Glance
- Tasks: Manage customer orders from start to finish, ensuring top-notch service.
- Company: Join Huda Beauty, a fast-growing brand revolutionising the beauty industry with kindness and purpose.
- Benefits: Enjoy private medical coverage, hybrid work, product discounts, and monthly self-love days.
- Other info: Huda Beauty champions diversity and inclusion, welcoming all applicants.
- Why this job: Be part of a dynamic team that values excellence and fosters long-term customer relationships.
- Qualifications: Strong communication, organisation, and multitasking skills are essential; thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are: At Huda Beauty, our vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world\'s fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, allowing us to approach things differently to create products, content, and a community like no other. While much has changed since our launch, our core focus remains on business excellence and unwavering kindness.
Summary: Huda Beauty is seeking a highly motivated Customer Service Coordinator responsible for managing the entire customer order lifecycle, from receipt to delivery, providing world-class service to internal and external partners. Our goal is to ensure customers receive near-perfect service that fosters long-term relationships, supporting brand growth and expansion.
Key Skills:
- Excellent communication skills due to role demands
- Enjoy liaising with internal and external stakeholders
- Strong organizational and time management skills; capable of handling multiple priorities
- Comfortable working in a fast-paced environment
- Attention to detail and ability to work under pressure
Essential Duties and Responsibilities:
- Ensure smooth flow of B2B order information into ERP Microsoft Dynamics system upon receipt, via manual entry, upload, or EDI
- Serve as main contact for customers regarding order queries and amendments
- Coordinate with warehouse to ensure timely shipment of orders
- Request POs from customers for upcoming launches to ensure correct order processing and forecast allocation
- Provide weekly stock reports to retailers and the commercial team with updated ETAs
- Manage return orders for RTVs, ensuring closure based on quantities received at DCs
- Investigate order shortages with warehouses
- Provide commercial invoices for export orders
- Communicate order status and phasing at month-end to the Operations Manager
Benefits:
- Private medical coverage
- Quarterly product gifting
- Monthly \"Self-Love Day\" (at company discretion)
- Monthly coaching sessions with our Success Coach
- Hybrid working schedule (home and office)
- Employee discounts on all Huda Beauty products
Huda Beauty is committed to diversity and inclusion, fostering an equal employment environment free from discrimination. We welcome applicants regardless of race, color, religion, gender identity, sexual orientation, age, marital status, medical conditions, disability, or veteran status. Reasonable accommodations are available upon request.
#J-18808-LjbffrCustomer Services Coordinator in London employer: Huda Beauty
Huda Beauty is an exceptional employer that champions a culture of kindness and inclusivity, making it a fantastic place for a Customer Services Coordinator to thrive. With benefits like private medical coverage, hybrid working options, and monthly coaching sessions, employees are supported in their personal and professional growth while contributing to a brand that prioritises purpose over profit. Located in a vibrant environment, Huda Beauty offers unique opportunities to engage with a diverse community and be part of a rapidly growing beauty brand that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Coordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huda Beauty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huda Beauty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Coordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huda Beauty:Your cover letter is your chance to shine! Tell us why you want to work at Huda Beauty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huda Beauty!
How to prepare for a job interview at Huda Beauty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
