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- Tasks: Manage customer orders from start to finish, ensuring top-notch service.
- Company: Join Huda Beauty, a fast-growing brand revolutionising the beauty industry with kindness and purpose.
- Benefits: Enjoy private medical coverage, hybrid work, product discounts, and monthly self-love days.
- Why this job: Be part of a dynamic team that values excellence and fosters long-term customer relationships.
- Qualifications: Strong communication, organisation, and multitasking skills are essential; thrive in a fast-paced environment.
- Other info: Huda Beauty champions diversity and inclusion, welcoming all applicants.
The predicted salary is between 28800 - 43200 £ per year.
Who We Are: At Huda Beauty, our vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world\’s fastest-growing beauty brands. As a company, we are fueled by purpose and not profit, allowing us to approach things differently to create products, content, and a community like no other. While much has changed since our launch, our core focus remains on business excellence and unwavering kindness.
Summary: Huda Beauty is seeking a highly motivated Customer Service Coordinator responsible for managing the entire customer order lifecycle, from receipt to delivery, providing world-class service to internal and external partners. Our goal is to ensure customers receive near-perfect service that fosters long-term relationships, supporting brand growth and expansion.
Key Skills:
- Excellent communication skills due to role demands
- Enjoy liaising with internal and external stakeholders
- Strong organizational and time management skills; capable of handling multiple priorities
- Comfortable working in a fast-paced environment
- Attention to detail and ability to work under pressure
Essential Duties and Responsibilities:
- Ensure smooth flow of B2B order information into ERP Microsoft Dynamics system upon receipt, via manual entry, upload, or EDI
- Serve as main contact for customers regarding order queries and amendments
- Coordinate with warehouse to ensure timely shipment of orders
- Request POs from customers for upcoming launches to ensure correct order processing and forecast allocation
- Provide weekly stock reports to retailers and the commercial team with updated ETAs
- Manage return orders for RTVs, ensuring closure based on quantities received at DCs
- Investigate order shortages with warehouses
- Provide commercial invoices for export orders
- Communicate order status and phasing at month-end to the Operations Manager
Benefits:
- Private medical coverage
- Quarterly product gifting
- Monthly \”Self-Love Day\” (at company discretion)
- Monthly coaching sessions with our Success Coach
- Hybrid working schedule (home and office)
- Employee discounts on all Huda Beauty products
Huda Beauty is committed to diversity and inclusion, fostering an equal employment environment free from discrimination. We welcome applicants regardless of race, color, religion, gender identity, sexual orientation, age, marital status, medical conditions, disability, or veteran status. Reasonable accommodations are available upon request.
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Customer Services Coordinator employer: Huda Beauty
Contact Detail:
Huda Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with Huda Beauty's brand values and mission. Understanding their commitment to a democratized beauty industry will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Highlight your experience in customer service, especially in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple priorities and maintained excellent communication with stakeholders.
✨Tip Number 3
Prepare to discuss your organisational skills and attention to detail. Think of instances where you've improved processes or handled complex order management tasks, as these are crucial for the Customer Services Coordinator role.
✨Tip Number 4
Research Microsoft Dynamics ERP system if you're not already familiar with it. Being knowledgeable about this software can give you an edge, as it’s essential for managing the order lifecycle effectively.
We think you need these skills to ace Customer Services Coordinator
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Huda Beauty's mission and values. Highlight your alignment with their vision of a democratized beauty industry in your application.
Tailor Your CV: Make sure your CV reflects the key skills mentioned in the job description, such as excellent communication, organisational skills, and the ability to work under pressure. Use specific examples from your past experiences that demonstrate these abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the beauty industry. Mention how your skills can contribute to providing world-class service and fostering long-term customer relationships.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Customer Services Coordinator role.
How to prepare for a job interview at Huda Beauty
✨Showcase Your Communication Skills
As a Customer Services Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples of how you've successfully liaised with stakeholders in previous roles.
✨Highlight Your Organisational Skills
This role requires strong organisational and time management skills. During the interview, discuss how you prioritise tasks and manage multiple responsibilities. You might want to provide specific examples of how you've handled busy periods or tight deadlines in the past.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for managing customer orders accurately. Prepare to discuss situations where your attention to detail made a significant difference, such as catching errors before they became issues or ensuring accurate order processing.
✨Familiarise Yourself with Microsoft Dynamics
Since the role involves using ERP systems like Microsoft Dynamics, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, be sure to mention it, and if not, consider doing a bit of research to show your willingness to learn.