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For Companies At a Glance
- Tasks: Oversee customer orders and ensure top-notch service for Huda Beauty's amazing community.
- Company: Join Huda Beauty, a fast-growing brand driven by purpose and kindness.
- Benefits: Enjoy private medical coverage, product gifting, and hybrid working options.
- Why this job: Be part of a dynamic team that values creativity and customer relationships.
- Qualifications: 5+ years in consumer goods, strong communication, and organisational skills required.
- Other info: Embrace a diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Who We Are: At Huda Beauty, our Vision is to lead in creating a democratized beauty industry where power is given back to people to define, create, and enjoy beauty for themselves! Launched by award-winning beauty powerhouse Huda Kattan in 2013, Huda Beauty is one of the world’s fastest growing beauty brands. As a company, we are fueled by purpose and not profit, this allows us to approach things differently so that we can create products, content, and a community like no other. A lot has changed since our launch in 2013, but something that will forever remain at the core of Huda Beauty is our focus on business excellence and our unwavering passion for kindness!
Summary: Huda Beauty is looking for a highly motivated Customer Service Coordinator to be responsible for overseeing the life cycle of customer orders, from their receipt all the way through to delivery, providing world class customer service to both our internal and external partners. Huda Beauty customers are expected to receive a near perfect service that supports long term relationships and ultimately the brand growth and expansion.
Please note that this will be a 18 – month maternity leave contract.
Essential Duties and Responsibilities
- Overseeing and ensuring a smooth B2B order processing with the DCs and timely delivery to all customers
- Overseeing end-to-end influencers send-outs and supporting our junior CS coordinator in all phases of the process
- Provide weekly Sell In Reports to the commercial team and VP of Finance and Supply Chain
- Month end closing, communication, and phasing of orders to the commercial team and VP of Finance
- Be aware of our service levels for all accounts, provide analysis of the root cause and action plan together with the demand planner
- Provide monthly forecasts to the DCs for outbound and inbound orders
- Monthly cycle counts at the DCs and quarterly inventory analysis and stock destruction
- Monthly DC invoicing review, allocating costs to the correct departments and offices
- Join monthly DC reviews raising all issues with VP of Supply chain ahead of time
- Inventory management with DCs and inventory sync between DC and ERP Microsoft Dynamics
- Monitoring closing of inbound orders making sure all are closed as per SLA and all discrepancies are reported to relevant teams
- Managing special over-labelling, ad hoc customer requests and quality control checks with the DCs
- New customers set up with the DCs making sure the customer special instructions are taken into consideration and orders are delivered as per their requirements
- 5+ years of experience within consumer goods industry preferably cosmetics
- Understand the end-to-end operations and transactions within ERP
- Great communication skills
- Enjoy liaising with a multitude of internal and external stakeholders
- Strong organizational and time management skills; able to handle multiple priorities
- Enjoy working in a fast-paced working environment
- Great attention to detail and able to work under pressure and think outside the box
- Gritty mentality
- Private medical coverage
- Quarterly product gifting
- Monthly “Self-Love Day”
- Monthly coaching sessions with our in-house Success Coach
- Hybrid working schedules (home and office)
- Employee discounts on all Huda Beauty products
Equal Opportunity Huda Beauty is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.
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Customer Services and Operations Manager UK (Maternity Cover) employer: Huda Beauty
Contact Detail:
Huda Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services and Operations Manager UK (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those connected to Huda Beauty. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Huda Beauty's values and recent projects. Show us that you’re not just another candidate; you’re genuinely excited about what we do and how you can contribute!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your passion for customer service and operations show!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Huda Beauty family. Let’s make it happen!
We think you need these skills to ace Customer Services and Operations Manager UK (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Customer Services and Operations Manager. Highlight your experience in the consumer goods industry, especially in cosmetics, and showcase your skills in managing operations and customer service.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for the beauty industry and your understanding of Huda Beauty's mission. Share specific examples of how you've provided world-class customer service and managed complex operations in the past.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t hesitate to share instances where your communication made a difference.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. This way, we can ensure your application gets the attention it deserves and you can stay updated on your application status.
How to prepare for a job interview at Huda Beauty
✨Know Your Stuff
Before the interview, dive deep into Huda Beauty's mission and values. Understand their approach to customer service and how they prioritise kindness and community. This will help you align your answers with their ethos and show that you're genuinely interested in the brand.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service and operations, especially within the cosmetics or consumer goods industry. Prepare specific examples of how you've handled order processing, inventory management, or stakeholder communication to demonstrate your expertise.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in customer service or how they measure success in this position. This shows that you're proactive and engaged, plus it gives you valuable insights into what they value.
✨Demonstrate Your Grit
Huda Beauty values a gritty mentality, so be prepared to share instances where you've overcome challenges or worked under pressure. Highlight your organisational skills and ability to juggle multiple priorities, as these are crucial for the fast-paced environment they'll expect you to thrive in.