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For Companies At a Glance
- Tasks: Lead member experience, organise events, and foster connections in a vibrant community.
- Company: Join Huckletree, a B Corp accredited workspace ecosystem with 10+ locations.
- Benefits: Enjoy 26 days holiday, a bonus scheme, and a fully paid sabbatical.
- Why this job: Make a real impact by connecting innovative businesses and enhancing member experiences.
- Qualifications: Experience in customer-facing roles and a passion for community engagement.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Mon-Fri office hours, no weekends or evenings!
ABOUT HUCKLETREE: We were founded in 2014 with a vision to build workspaces that help the world's most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Huckletree has a footprint close to 300,000 square feet across 10+ locations, with over 4,000 members calling our spaces home. We are more than a workspace; we are an ecosystem. Our network connects member businesses, entrepreneurs, venture partners and ambassadors. We are proud to be B Corp accredited and foster those values in our employee culture.
WHERE YOU COME IN! Our Community teams are a critical part of our hubs. You will lead day-to-day member experience, arrange events and connections, and provide an amazing hub. Reporting into the Area General Manager, as Community Manager you will take on a line management role across operations, facilities, budgets, new tours, member renewals and member engagement.
We offer an attractive employee package including bonus scheme, matched pension, 26 days holiday (rising to 31 days), 1 month fully paid sabbatical, Vitality healthcare and a range of benefits.
KEY AREAS OF RESPONSIBILITY:
- Line management of the Community team based in your hub.
- Budget management, hub roadmaps and member renewals.
- Maintaining a seamless and engaging onboarding and off-boarding for all members.
- Fostering member-to-member connections by promoting collaboration and business relationships.
- Being the main point of contact for all member enquiries and concerns, ensuring issues are resolved promptly and effectively.
- Facilitating connections and collaborations between members to identify common interests and goals.
- Developing and executing community engagement strategies alongside the General Manager.
- Ensuring in-house tech is running smoothly for members and internal guests.
- Maintaining a high level of customer satisfaction as a primary KPI.
- Supporting the membership manager to develop community connections, including member introductions.
- Leading monthly building audits and daily building walk-arounds; reviewing customer satisfaction levels.
- Being the point of contact for external service providers and suppliers.
- Staying informed on industry trends and best practices to improve the member experience.
- Educating on and promoting the collection of growth products available to members.
- Mitigating churn through high levels of member satisfaction and engagement.
- Conducting quarterly catch-ups with members to evaluate success opportunities and identify ways Huckletree can support.
- Supporting Area General Manager (AGM) with ad hoc tasks.
What we're looking for:
- You have hands-on experience in face-to-face customer-facing roles and management, from flexible/co-working, office operations management, retail, hospitality, members clubs or events.
- You are passionate, positive, hard-working and energetic.
- You are a multitasker with a quick and adaptable mindset.
- You are a "fixer" who can turn your hand to anything.
- You have a strong customer-service mentality and can earn respect and trust from members and staff.
- You are fast-thinking and reactive.
- You are process-driven with a detailed focus.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
Community Manager in London employer: Huckletree
Contact Detail:
Huckletree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and workshops to connect with potential employers and fellow community managers. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for community management shine through. Be yourself and share your ideas on how to enhance member experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining Huckletree. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for community management shine through! We want to see how your passion aligns with our mission at Huckletree. Share specific examples of how you've created engaging experiences in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Community Manager role. Highlight relevant experience in customer-facing positions and any management roles you've held. We love seeing how your skills can contribute to our vibrant ecosystem!
Be Personable: In your cover letter, adopt a friendly tone that reflects our community spirit. We’re looking for someone who can connect with our members, so don’t be afraid to show a bit of your personality and how you’d fit into our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Huckletree
✨Know Your Community
Before the interview, dive deep into Huckletree's community and values. Understand their mission and how they foster connections among members. This will help you demonstrate your passion for creating engaging environments and show that you're aligned with their culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and management experience. Whether it's resolving member issues or organising events, having concrete stories ready will illustrate your capabilities and make you stand out.
✨Be a Problem Solver
As a Community Manager, you'll need to be a 'fixer'. Think of potential challenges Huckletree might face and come up with solutions or strategies to address them. Presenting these ideas during your interview will showcase your proactive mindset and adaptability.
✨Engage with Questions
Prepare thoughtful questions to ask your interviewers about the role and the community. This not only shows your interest but also gives you insight into their expectations. Ask about their current community engagement strategies or how they measure member satisfaction.
