At a Glance
- Tasks: Lead member experience, organise events, and foster connections in a vibrant community.
- Company: Join Huckletree, a B Corp accredited workspace ecosystem with 10+ locations.
- Benefits: Enjoy 26 days holiday, a bonus scheme, and a fully paid sabbatical.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by connecting innovative businesses and enhancing member experiences.
- Qualifications: Experience in customer-facing roles and a passion for community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Mon-Fri office hours, no weekends or evenings!
ABOUT HUCKLETREE: We were founded in 2014 with a vision to build workspaces that help the world’s most innovative companies thrive - from rapidly expanding scale-ups to established global businesses. Huckletree has a footprint close to 300,000 square feet across 10+ locations, with over 4,000 members calling our spaces home. We are more than a workspace; we are an ecosystem. Our network connects member businesses, entrepreneurs, venture partners and ambassadors. We are proud to be B Corp accredited and foster those values in our employee culture.
WHERE YOU COME IN! Our Community teams are a critical part of our hubs. You will lead day-to-day member experience, arrange events and connections, and provide an amazing hub. Reporting into the Area General Manager, as Community Manager you will take on a line management role across operations, facilities, budgets, new tours, member renewals and member engagement. We offer an attractive employee package including bonus scheme, matched pension, 26 days holiday (rising to 31 days), 1 month fully paid sabbatical, Vitality healthcare and a range of benefits.
KEY AREAS OF RESPONSIBILITY:
- Line management of the Community team based in your hub.
- Budget management, hub roadmaps and member renewals.
- Maintaining a seamless and engaging onboarding and off-boarding for all members.
- Fostering member-to-member connections by promoting collaboration and business relationships.
- Being the main point of contact for all member enquiries and concerns, ensuring issues are resolved promptly and effectively.
- Facilitating connections and collaborations between members to identify common interests and goals.
- Developing and executing community engagement strategies alongside the General Manager.
- Ensuring in-house tech is running smoothly for members and internal guests.
- Maintaining a high level of customer satisfaction as a primary KPI.
- Supporting the membership manager to develop community connections, including member introductions.
- Leading monthly building audits and daily building walk-arounds; reviewing customer satisfaction levels.
- Being the point of contact for external service providers and suppliers.
- Staying informed on industry trends and best practices to improve the member experience.
- Educating on and promoting the collection of growth products available to members.
- Mitigating churn through high levels of member satisfaction and engagement.
- Conducting quarterly catch-ups with members to evaluate success opportunities and identify ways Huckletree can support.
- Supporting Area General Manager (AGM) with ad hoc tasks.
What we’re looking for:
- You have hands-on experience in face-to-face customer-facing roles and management, from flexible/co-working, office operations management, retail, hospitality, members clubs or events.
- You are passionate, positive, hard-working and energetic.
- You are a multitasker with a quick and adaptable mindset.
- You are a “fixer” who can turn your hand to anything.
- You have a strong customer-service mentality and can earn respect and trust from members and staff.
- You are fast-thinking and reactive.
- You are process-driven with a detailed focus.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Marketing and Sales
Industries: Hospitality
Community Manager in England employer: Huckletree
Huckletree is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where innovation thrives. With generous benefits such as a bonus scheme, matched pension, and a fully paid month sabbatical, alongside a commitment to fostering connections within our community, we empower our team to make a meaningful impact. Located in dynamic hubs, our Community Manager role provides a unique opportunity to engage with diverse members and contribute to a collaborative ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Community Manager in England
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, and workshops to connect with people in the community management space. The more you mingle, the better your chances of landing that dream job!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion and energy shine through. Remember, they’re looking for someone who fits into their vibrant culture.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly, share your enthusiasm, and express how you can contribute to their community. We love initiative!
✨Tip Number 4
Utilise our website! Apply through StudySmarter to streamline your application process. We’ve got resources and tips to help you stand out, so make the most of it!
We think you need these skills to ace Community Manager in England
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for community management shine through! We want to see how your passion aligns with our mission at Huckletree and how you can contribute to our vibrant ecosystem.
Tailor Your Experience:Make sure to highlight your hands-on experience in customer-facing roles. We’re looking for someone who’s been in the trenches, so share specific examples of how you've managed teams or enhanced member experiences in similar environments.
Be a Problem Solver:We love a good fixer! In your application, mention instances where you've tackled challenges head-on. Show us how you’ve turned issues into opportunities for growth and member satisfaction.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re a friendly bunch at Huckletree, so a touch of warmth and authenticity in your writing will go a long way!
How to prepare for a job interview at Huckletree
✨Know Your Community
Before the interview, dive deep into Huckletree's community and values. Familiarise yourself with their mission, the types of members they serve, and any recent events or initiatives. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer service skills and management experience. Think about times when you successfully resolved member issues or facilitated connections. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engagement Strategies
Come ready with ideas for community engagement strategies. Think about how you can foster collaboration among members and enhance their experience. Presenting a few actionable ideas during the interview will demonstrate your proactive mindset and understanding of the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the current challenges the community team faces or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company aligns with your values and career goals.
