Work Well for Health Coordinator

Main area Administration Contract 2 years (2 Year Fixed Term Contract)

Hours

• 37.5 hours per week (37.5 hours 4 days 9-5, 1 day 11-7 - Flexible / Hybrid).
• Full time
• Home or remote working

Based at HUC Headquarters, Welwyn Garden City, with hybrid working.

Regular travel across Hertfordshire is required to work with primary care teams, partner organisations and service users in a range of community and HUC locations.

• Site: HUC HQ Town Ascots Lane, Welwyn Garden City
• Job overview

Are you passionate about helping people improve their health, wellbeing, and employment outcomes?

We are looking for a motivated and compassionate Work Well Coordinator to join our Work Well for Health service.

In this rewarding role, you will support individuals whose health is impacting their ability to stay in work, return to work, or move closer to employment.

Managing a diverse caseload, you will undertake holistic assessments, develop personalised Work Well Plans, and coordinate access to a range of health, wellbeing, employment, and community support services.

Working closely with healthcare professionals, local authorities, employers, and voluntary sector partners, you will act as a trusted single point of contact, empowering people to overcome barriers, achieve their goals, and improve their overall quality of life.

This is an exciting opportunity for someone who is organised, empathetic, and committed to delivering person‑centred support that makes a real difference to individuals and communities across Hertfordshire.

Main duties of the job

• Manage a caseload of participants throughout the Work Well pathway, ensuring timely, personalised and person‑centred support.
• Undertake holistic work and health assessments to identify individual strengths, barriers and support needs, using recognised assessment tools where appropriate.
• Co‑produce personalised Back to Work or Thrive at Work Plans with participants, setting realistic goals, agreed actions and measurable outcomes.
• Build trusting relationships using coaching, motivational interviewing and behaviour change techniques to promote confidence, resilience and self‑management.
• Empower participants to build the knowledge, confidence and skills required to manage their health and wellbeing and achieve sustainable work‑related outcomes.
• Coordinate timely referrals and signposting to appropriate health, wellbeing, employment and community support services, working collaboratively with partner organisations.
• Monitor participant progress through regular reviews, adapting support plans to reflect changing needs and circumstances.
• Liaise with employers, occupational health providers and partner organisations to support individual participants and facilitate sustainable employment outcomes where appropriate.
• Working for our organisation

We reserve the right to close this vacancy early, should we receive sufficient applications for the role.

Detailed job description and main responsibilities

For more information about this role, please see the attached job description and person specification.

Person specification

• Knowledge and Experience
• Experience of managing a caseload and delivering person‑centred support
• Experience of undertaking holistic assessments and developing personalised support plans.
• Experience of supporting people with health‑related barriers, including physical health, mental health or wider social issues.
• Experience of working collaboratively with health, social care, voluntary or community organisations.
• Experience of coordinating referrals and supporting individuals to access appropriate services.
• Excellent communication and interpersonal skills, with the ability to build rapport and motivate individuals.
• Ability to manage competing priorities and work independently.
• Good IT skills and experience of maintaining accurate electronic records
• Knowledge of safeguarding, confidentiality and information governance.
• Understanding of the wider determinants of health and the impact of health on employment.
• Experience working within Primary Care, community health, social prescribing, health coaching, employment support or vocational rehabilitation
• Knowledge of the Work Well programme or similar health and work initiatives
• Training in Motivational Interviewing, Health Coaching or behaviour change approaches.
• Experience of partnership working across NHS, local authority, VCSE or employment services
• Experience of collecting outcome measures and reporting performance data
• Knowledge of local health, wellbeing and community support services across Hertfordshire

Education and Qualifications

• Good standard of education, including GCSE (or equivalent) in English and Mathematics.
• Relevant vocational qualification or equivalent experience in health, social care, employment support, wellbeing, public health or a related field
• Level 3 or Level 4 qualification in Health & Social Care, Advice & Guidance, Coaching, Community Development, Public Health or a related discipline.
• Health Coaching, Motivational Interviewing or Behaviour Change training
• Safeguarding Adults and Children training
• Mental Health First Aid or equivalent wellbeing qualification.
• Personal Attributes, Values and Behaviours
• Demonstrates HUC's values and behaviours in all aspects of their work.
• Passionate about improving health, wellbeing and reducing health inequalities.
• Compassionate, empathetic and committed to delivering person‑centred support.
• Excellent interpersonal skills with the ability to build rapport, motivate and inspire individuals from diverse backgrounds.
• A collaborative team player who develops positive relationships with colleagues and partner organisations.
• Passion for innovation and developing new ways of working.
• Experience of working within integrated or partnership‑based services
• Understanding of strengths‑based, coaching or behaviour change approaches.

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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