At a Glance
- Tasks: Lead and manage primary and urgent care services, ensuring high-quality patient care.
- Company: Join a dynamic healthcare organisation focused on service improvement and patient-centred care.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on team development and service excellence.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in senior operational management and a degree in healthcare or business.
The predicted salary is between 55000 - 55000 £ per year.
The Primary and Urgent Care Senior Service Manager (SSM) will be responsible for both leading the delivery of services within the HUC Primary and Urgent Care portfolio. The SSM will provide senior operational and strategic leadership across primary and urgent care services, deputising for the Head of Service in their absence and acting as a key decision-maker in the day-to-day and longer-term running of the service. The postholder will ensure the delivery of safe, high-quality, patient-centered care that meets national standards, regulatory requirements, and local commissioning intentions. They will work closely with clinical leads, commissioners, and partner organisations to drive service improvement, manage performance and finances, and lead a multidisciplinary workforce through change and growth. This role combines hands-on operational management with strategic input into service design, ensuring the service remains responsive, resilient, and continuously improving in a demanding and fast-paced environment.
Main duties of the job:
- Line manage Assistant Service Managers ensuring effective supervision, appraisal, and professional development.
- Lead in disciplinary, grievance, and performance management processes as needed.
- Ensure day-to-day operational delivery of primary and urgent care services against contractual and quality standards.
- Identify and address areas of poor performance, ensuring recovery plans are drafted.
- Ensure compliance with CQC standards and lead on inspection readiness.
- Support budget management for the service area, identifying efficiencies and managing variances.
- Contribute to the strategic development of primary and urgent care services in line with local and national policy direction (e.g. Integrated Care System priorities).
- Lead recruitment, retention, and workforce development initiatives to maintain a skilled and motivated workforce.
Person specification:
- Experience: Significant experience in a senior operational management role within a healthcare setting. Proven track record of managing multidisciplinary teams. Degree in a relevant healthcare, management, or business discipline, or equivalent experience.
- Knowledge: Sound knowledge of NHS policy, primary and urgent care landscape, and relevant regulatory frameworks. Understanding of clinical governance, safeguarding, and risk management principles.
- Skills and Abilities: Strong leadership and people management skills, able to motivate and develop teams. Excellent verbal and written communication skills, able to influence at all levels. Strong analytical skills, able to interpret data and performance information to drive decisions. Effective problem-solving and decision-making under pressure. Ability to manage competing priorities and work flexibly in a fast-paced environment.
Other Requirements:
- Flexibility to work across sites and occasionally outside core hours as service needs require.
- Enhanced DBS check.
Senior Service Manager in Welwyn Garden City employer: HUC
HUC is an exceptional employer, offering a unique opportunity for experienced leaders to influence the future of healthcare services in Welwyn Garden City. As a values-led, not-for-profit social enterprise, we prioritise patient care and community support, fostering a collaborative work culture that encourages professional growth and strategic insight. Joining our Board as a Non-Executive Director means being part of a dedicated team committed to delivering high-quality, sustainable services while ensuring robust governance and financial stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Manager in Welwyn Garden City
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HUC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HUC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HUC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Service Manager in Welwyn Garden City
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HUC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HUC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HUC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HUC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HUC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HUC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
