Bank Unscheduled Care Coordinator in Welwyn Garden City

Job overview

We are looking for dynamic. motivated and flexible Unscheduled Care Coordinators to join our Out of Hours (OOH) operational team. This is a vital role in supporting the smooth delivery of urgent primary care services across multiple regions. Working flexibly, you will help manage clinician allocations, patient flow, and logistical coordination to ensure safe and timely patient care. Shifts are allocated in advance by the rota team based on service demand, offering a balance of flexibility and consistency for staff.

This is an excellent opportunity for individuals who thrive in fast-paced environments and wish to make a real impact on patient experience and service delivery.

Flexi Shift Allocation

· Work flexibly within a range of shift patterns allocated in advance by the rota team according to service demand.

· Communicate shift availability and preferred working times proactively to the rota team to support planning.

· Maintain up-to-date awareness of service changes, local operational pressures, and key updates that affect shift delivery.

· Demonstrate flexibility to work at any HUC base as required, supporting equitable cover across all localities.

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You will be responsible for coordinating clinicians, managing home visit allocations, monitoring vehicle movements, and ensuring that patients are seen promptly. The role involves real-time communication with drivers, clinicians, and reception teams to keep services running efficiently and safely. You will maintain accurate operational records, support the Shift Manager in managing service performance, and help ensure adherence to HUC’s policies and NHS standards. Flexibility is key, as shifts include weekday evenings, overnights, weekends, and bank holidays.

Working for our organisation

At HUC, we’re proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!
NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.
Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Detailed job description and main responsibilities

The Unscheduled Care Coordinator (Flexi) plays a central role in ensuring the effective running of HUC’s Out of Hours and urgent care services. Working closely with the Unscheduled Care Shift Manager, you will:

• Allocate home visit requests to clinicians and coordinate patient flow across multiple sites.

• Monitor and track vehicles, resources, and real-time operational activity using IT systems.

• Act as the main communication link between clinicians, drivers, and administrative teams.

• Maintain clear records, performance logs, and detailed shift handovers.

• Uphold patient confidentiality, follow safeguarding procedures, and promote HUC’s values of respect, integrity, and teamwork.

• Participate in mandatory training, service improvement initiatives, and reflective practice.

You will need strong organisational, communication, and problem-solving skills, as well as the ability to stay calm under pressure. The role is suited to individuals with operational or administrative experience in a healthcare, emergency, or logistics setting—or those with transferable experience and a willingness to learn.