At a Glance
- Tasks: Manage urgent cases and provide essential medical advice to patients.
- Company: Join HUC, a vital part of the NHS community.
- Benefits: Flexible shifts, free training, and opportunities for skill development.
- Other info: Supportive team environment with career growth opportunities.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: No previous healthcare experience needed; just a passion to help others.
The predicted salary is between 31500 - 38500 £ per year.
Looking for a role that fits around your life while making a real difference? Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year. At our Peterborough site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life. To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm.
Your Role:
- First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
- NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
- Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.
Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
Working for our organisation
- Thriving and Growing: Our continued growth means more opportunities for you!
- Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
- Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many, this role is a stepping stone into a rewarding career in healthcare.
- Community Impact: Be a vital part of your community, providing essential care and support to those in need.
- A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
- Free Training: Our comprehensive 6 week, full time training course will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.
For a full job description and full person specification, along with more details about our organisation, please see attached documentation.
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa). We reserve the right to close this vacancy early, should we receive sufficient applications. Please do not apply through any third party websites, please only apply through TRAC.
NHS 111 Call Handler - Peterborough employer: HUC
HUC is an exceptional employer, offering a unique opportunity for experienced leaders to influence the future of healthcare services in Welwyn Garden City. As a values-led, not-for-profit social enterprise, we prioritise patient care and community support, fostering a collaborative work culture that encourages professional growth and strategic insight. Joining our Board as a Non-Executive Director means being part of a dedicated team committed to delivering high-quality, sustainable services while ensuring robust governance and financial stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Call Handler - Peterborough
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HUC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HUC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HUC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace NHS 111 Call Handler - Peterborough
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HUC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HUC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HUC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HUC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HUC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HUC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
