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For Companies At a Glance
- Tasks: Manage urgent and non-urgent cases, providing essential medical advice to patients.
- Company: Join HUC, a vital healthcare provider serving millions.
- Benefits: Fully paid training, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in your community and help save lives.
- Qualifications: No healthcare experience needed; full training provided.
- Other info: Opportunities for skill development and career growth within healthcare.
The predicted salary is between 24000 - 36000 £ per year.
Not Just Another Call Centre Job — Make a Real Difference
Every day, every hour, HUC is here to ensure everyone receives the medical help they need.
Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services — 24/7, 365 days a year.
Now, we\’re expanding our services in Somerset, and we\’re looking for people like you to join our team.
Whether you\’re new to healthcare or bringing valuable experience — you can make a real impact.
No healthcare experience? That\’s okay — we provide full training.
Already have experience. Put it to use in a role where your work truly matters.
This is more than just a call centre job — it\’s a vital frontline role where your support could help save lives.
What We Offer:
Fully paid 6-week training
Variety of rota patterns ranging from 35 hours per week to 12 hours per week.
Supportive, inclusive team environment
A chance to be part of something bigger
Upcoming Training Dates (These are full time Monday – Friday, 9am – 5pm for 6 weeks)
Monday 1st September 2025
Monday 29th September 2025
Join HUC. Make a difference that matters.
Your Role:
- First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
- NHS Pathways Software: Assess patients\’ conditions and direct them to the appropriate healthcare professional or service.
- Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.
Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
Why HUC?
- Thriving and Growing: Our continued growth means more opportunities for you
- Diverse Roles : As a 111 Call Handler, you\’ll be the first point of contact, making a real difference in patients\’ lives.
- Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
- Community Impact : Be a vital part of your community, providing essential care and support to those in need.
- A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
- Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don\’t worry, we continue to support you and help develop your skill once you start taking calls.
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
NHS 111 Call Handler – Taunton employer: HUC
Contact Detail:
HUC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS 111 Call Handler – Taunton
✨Tip Number 1
Get to know the company! Research HUC and understand their mission. When you show up for an interview, drop in some knowledge about their services and values. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your listening skills! As a Call Handler, you’ll need to be on the ball with understanding patients' needs. Try mock calls with friends or family to sharpen those skills before the real deal.
✨Tip Number 3
Be ready to share your story! Whether you have healthcare experience or not, think about how your background can contribute to the role. We all have unique experiences that can make a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at HUC. Don’t miss out on this opportunity!
We think you need these skills to ace NHS 111 Call Handler – Taunton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a healthcare setting.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that align with the NHS 111 Call Handler role. We love seeing how your background fits into our mission at HUC!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join HUC.
How to prepare for a job interview at HUC
✨Know the Role Inside Out
Before your interview, make sure you understand what being an NHS 111 Call Handler involves. Familiarise yourself with the responsibilities, such as managing urgent and non-urgent cases and using NHS Pathways Software. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a Call Handler, communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. You might be asked to role-play a scenario, so practice articulating your thoughts and providing clear advice. This will highlight your suitability for the role and your commitment to patient care.
✨Emphasise Teamwork and Support
HUC values a supportive team environment, so be ready to discuss your experiences working in teams. Share examples of how you've collaborated with others to achieve a common goal or supported colleagues in challenging situations. This will show that you can thrive in their inclusive culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for skill development, or how the team supports each other. This not only shows your enthusiasm for the role but also helps you gauge if HUC is the right fit for you.
