At a Glance
- Tasks: Handle NHS 111 calls, triage patients, and direct them to the right services.
- Company: Join HUC's supportive team in Peterborough, making a difference in healthcare.
- Benefits: Free training, flexible shifts, and opportunities for career growth.
- Other info: Enjoy a dynamic work environment with ongoing support and development.
- Why this job: Be part of a vital service, helping patients get the care they need.
- Qualifications: Customer service experience and the right to work in the UK.
The predicted salary is between 22703 - 27749 £ per year.
A call handling post at HUC's Peterborough Contact Centre, answering NHS 111 and Out of Hours GP calls for patients across several regions. The core work is triaging urgent and non-urgent calls and directing patients to the right service using NHS Pathways. Rota shifts run 7am to 11pm across seven days, after six weeks of weekday training. Visa sponsorship is not available, so the right to work must cover the whole employment.
What the job involves:
- Manage urgent and non-urgent calls and give essential medical advice
- Assess patients' conditions using NHS Pathways software
- Direct patients to the appropriate healthcare professional or service
- Use advanced listening and probing skills so patients get clear advice and correct signposting
What’s required:
- Experience: Customer service experience
- Checks & eligibility: Right to work in the UK for the full duration of employment, without sponsorship; Enhanced DBS check with both Barred Lists checks, where the role is in regulated activity
- Other: Lives within a 60-minute commute; Able to commit to 6 weeks' full-time training, 9am to 5pm Monday to Friday
- Nice to have: Previous call experience
What’s offered:
- Free 6-week full-time training
- Rota shift patterns between 7am and 11pm, seven days a week
- Opportunities to develop skills and move into other roles within the organisation
- Continued support once taking calls
- Supportive team environment
NHS 111 Call Handler - Peterborough employer: HUC
HUC is an exceptional employer, offering a unique opportunity for experienced leaders to influence the future of healthcare services in Welwyn Garden City. As a values-led, not-for-profit social enterprise, we prioritise patient care and community support, fostering a collaborative work culture that encourages professional growth and strategic insight. Joining our Board as a Non-Executive Director means being part of a dedicated team committed to delivering high-quality, sustainable services while ensuring robust governance and financial stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Call Handler - Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HUC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HUC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NHS 111 Call Handler - Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HUC:Your cover letter is your chance to shine! Tell us why you want to work at HUC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HUC!
How to prepare for a job interview at HUC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
