Director of Nursing and Quality, HUC

HUC (formerly Herts Urgent Care) is a clinically led, values driven social enterprise delivering a wide range of integrated urgent and primary care services. Since our beginnings in 2007 as a GP-led out-of-hours provider, we’ve grown significantly to provide NHS 111, out-of-hours GP care, urgent treatment centres, dentistry, and clinical assessment services across both the East and South West of England. We now support over 4.5 million patients annually through a committed team of around 1,400 employees and 370 GPs and clinical professionals. Our culture is defined by our values, caring, dynamic, innovative, and respectful, and by a shared commitment to putting patients at the heart of everything we do.

This is a pivotal new position, the first of its kind within our organisation, offering a rare opportunity to shape and define how nursing, quality, and governance are led across our growing portfolio of urgent and primary care services. As our clinical workforce becomes more diverse, expanding beyond GPs to include nurses, allied health professionals, and other key roles, we’re committed to building the leadership and infrastructure that support safe, high-quality, and inclusive care. This role will be central to that ambition.

You will have the scope to shape our approach to clinical education and professional development, build robust quality assurance frameworks, and ensure the patient voice is embedded in how we design, deliver, and evaluate our services. Your leadership will help drive our aspiration to be outstanding in all areas of quality.

At HUC, innovation and integration are part of our DNA. We are constantly exploring how to improve access, reduce duplication, and make better use of digital tools – including AI and self-service technologies – to enhance the patient experience and support our workforce. We are passionate about investing in our clinicians offering career development, flexible portfolio roles, and celebrating excellence across all professions. As Director of Nursing and Quality, you’ll play a key role in creating the environment and structures that allow our teams to thrive.

This newly created Director role reflects HUC’s commitment to elevating the voice of nursing and allied professionals, strengthening clinical governance, and building a unified culture of continuous improvement. Reporting to the CMO, the Director will be the organisation’s most senior nurse and CQC Nominated Individual, responsible for quality and safety across all services. The creation of this post comes at a time of structural evolution within HUC, as the organisation responds to the increasing scale and complexity of its operations.

Key Responsibilities:

• Serve as HUC’s senior nurse and CQC Nominated Individual.
• Lead professional standards, governance, safeguarding, quality improvement and incident management.
• Provide strategic leadership and oversight of CQC compliance, assurance systems and regulatory engagement.
• Champion the role of nurses and AHPs within a wider clinical model, promoting development, recognition and integration.
• Build cohesive governance frameworks across all regions, reducing variation and driving improvement.
• Foster a culture of openness, learning and psychological safety.

We expect the successful candidate to:

• Be a Registered Nurse with experience in a senior quality, governance or nursing leadership role.
• Have a strong grasp of regulatory frameworks including CQC, safeguarding and clinical risk.
• Be comfortable engaging at Board level, while retaining practical credibility with frontline teams.
• Be an advocate for continuous improvement and multidisciplinary working.
• Possess personal credibility, emotional intelligence and a collaborative style.

All applications must include:

• A full curriculum vitae/resume
• A covering letter highlighting the aspects of the job description and HUC that particularly attract you to the post (Microsoft Word document)
• Contact details for three referees, these will not be contacted without your permission. (References should validate a minimum period of six years employment)
• A completed Equal Opportunities Monitoring Form (which you will be redirected to once you have submitted your application)

If you require any reasonable adjustments to be made as part of the recruitment process please can you advise us so that we can ensure this is accommodated.