At a Glance
- Tasks: Support patients by providing vital healthcare guidance and reassurance over the phone.
- Company: Join HUC, a dedicated team serving millions in the NHS.
- Benefits: Enjoy NHS pension, discounts, wellbeing support, and unlimited tea and coffee.
- Other info: Flexible shifts available with a supportive team culture.
- Why this job: Kickstart your healthcare career while making a real difference in people's lives.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 29903 - 36549 £ per year.
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year. At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life. To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm.
Why HUC?
- Start a Meaningful Career: For many people, this role is the first step into a rewarding healthcare career.
- Be Part of Something That Matters: You’ll be the voice patients hear when they need help, reassurance or urgent guidance.
- Fully Funded Training: Our comprehensive 6-week full-time training programme gives you the confidence and skills you need to succeed.
- Great Benefits: NHS Pension, NHS Discounts, Wellbeing Hub and more.
- Supportive Team Culture: Join a workplace where colleagues support each other and succeed together.
Working for our organisation: Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
- Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more.
- NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
- Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
- Recognition and Rewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
- Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
- Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
- Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas.
Detailed job description and main responsibilities: 111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa). We reserve the right to close this vacancy early, should we receive sufficient applications. Please do not apply through any third party websites, please only apply through TRAC.
NHS 111 Call Handler-Bedford employer: HUC
HUC is an exceptional employer, offering a unique opportunity for experienced leaders to influence the future of healthcare services in Welwyn Garden City. As a values-led, not-for-profit social enterprise, we prioritise patient care and community support, fostering a collaborative work culture that encourages professional growth and strategic insight. Joining our Board as a Non-Executive Director means being part of a dedicated team committed to delivering high-quality, sustainable services while ensuring robust governance and financial stewardship.
StudySmarter Expert Advice🤫
We think this is how you could land NHS 111 Call Handler-Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HUC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HUC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace NHS 111 Call Handler-Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HUC:Your cover letter is your chance to shine! Tell us why you want to work at HUC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HUC!
How to prepare for a job interview at HUC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
