At a Glance
- Tasks: Optimise payment success and enhance customer experience for millions of users worldwide.
- Company: Join HubX, a leading mobile app company with a vibrant culture.
- Benefits: Enjoy competitive perks, including health insurance, gym reimbursement, and a brand new MacBook.
- Other info: Collaborative culture with opportunities for personal growth and team events.
- Why this job: Make a real impact on revenue and user satisfaction in a fast-paced environment.
- Qualifications: Strong analytical skills and hands-on experience in payment optimisation required.
At HubX we build mobile apps, used and loved by millions all around the world. We have a track record of building and growing mobile apps on various verticals that reached over 600 million users across 6 continents and 190+ countries. We are looking for a talented Global Payment Optimization Manager to join our energetic and highly motivated team.
As a Global Payment Optimization Manager, you have plenty of opportunities at your fingertips. So, why should HubX be your next move? At HubX, you will have the chance to make a direct impact on revenue, conversion, and customer experience across products used by millions of people. Your work will help us improve payment success, reduce friction, and unlock meaningful business growth at scale.
We operate through 7 independent studios, each focused on building and scaling its own products with full end-to-end ownership. This studio model empowers small, cross-functional teams to move fast, make decisions autonomously, and turn ideas into global products.
X Culture: Do What You Love
At HubX, we pride ourselves on fostering an environment of collaboration, creativity, and innovation. Our #XCulture is more than just a workplace ethos; it's a lifestyle. We believe passion drives success. At HubX, Do What You Love isn’t just a motto; it's the foundation of our work.
Some of Your Responsibilities
- Own the optimization of payment success across first purchases, upsells, and subscription renewals, with a sharp focus on incremental successful revenue.
- Analyze payment performance across countries, currencies, card networks, issuers, BINs, payment methods, products, price points, devices, browsers, and decline reasons to identify the biggest opportunities.
- Separate and diagnose the main sources of payment loss, including issuer declines, authentication failures, technical failures, and customer abandonment.
- Improve authorization rates by designing and testing routing, cascading, and retry strategies based on issuer, geography, currency, card type, and historical performance.
- Optimize the use of network tokens, stored credentials, account updater services, Apple Pay, Google Pay, and local payment methods to improve approval and recovery rates.
- Work closely with Product, Engineering, Data, Growth, Subscription, Monetization, Finance, and Risk teams to improve the checkout and recovery experience.
- Analyze the checkout funnel end to end and identify conversion loss caused by fields, validation, payment method availability, authentication steps, messaging, or payment presentation.
- Own failed payment recovery strategies, including decline-specific retries, retry timing, retry frequency, dunning flows, card update journeys, and grace periods.
- Build and maintain a prioritized payment optimization roadmap and run controlled experiments to validate what actually moves revenue.
- Define clear payment analytics frameworks and dashboards with consistent metrics for attempts, authorization, success, failure, retry, and recovery.
- Translate insights into action by quantifying revenue impact, scaling successful experiments, and documenting learnings clearly.
What We Look For
- Strong analytical thinking and a highly structured approach to solving payment problems.
- Hands-on experience working with payment performance, checkout optimization, authorization, retries, or subscription recovery.
- A clear understanding of how payment success can be influenced by issuer behavior, geography, currency, card type, authentication, and checkout design.
- Ability to turn complex payment data into clear business opportunities and measurable revenue impact.
- Experience designing and interpreting experiments, and comfort making decisions based on data rather than assumptions.
- Strong collaboration skills and the ability to work effectively with Product, Engineering, Data, Growth, Finance, and risk-related stakeholders.
- A practical mindset: someone who is focused on outcomes, moves fast, and can balance strategic thinking with execution.
- Comfort working in a fast-moving environment where priorities can shift and ownership matters.
- Excellent communication skills and the ability to explain technical and commercial trade-offs in a clear and concise way.
- Curiosity, ownership, and a strong sense of accountability for improving the payment experience end to end.
The perks and benefits of working with us
- Daily essentials: We provide commuting and meal support to make your workday easier.
- A brand new MacBook and a designed welcome kit.
- Wellbeing: We support your overall wellbeing with private medical insurance (TSS), HPV vaccination, Heltia membership, and for our women teammates critical women’s health coverage, and annual Beije membership.
- Gym Reimbursement: We support annual gym membership because we want you to be in tip-top shape physically and mentally.
- A unique and top-notch office: Whether you're based in the heart of Istanbul's vibrant Maslak district or enjoying panoramic sunset views from the tallest building in Izmir, you'll work in thoughtfully designed spaces built for creativity and collaboration. Our office is also pet-friendly, because we believe great workdays include our furry friends too.
- Office fuel: Unlimited coffee from XPresso, a fully stocked kitchen with breakfast and snacks throughout the day, and our HubX Breakfast Club, where we come together regularly to start the day with good food and even better conversations.
- Learning & development: We support your continuous learning with an education budget and weekly Cambly speaking sessions.
- Team events that create lasting memories, including our traditional All Hands gatherings where the whole company comes together, as well as more humble celebrations and happy hours.
- Strong company culture: Our approach is built on open communication and teamwork, strengthened by our #XCulture and community-driven X clubs that bring people together around shared interests.
- X Community discounts: Being part of HubX comes with perks, enjoy exclusive discounts and more as a valued member of our community.
- HubX app memberships: As a HubX teammate, you enjoy complimentary premium access to HubX apps, so you can experience and benefit from the products we build every day.
- Birthday perks: to celebrate you, we offer a dedicated birthday leave along with a birthday gift voucher, so you can enjoy your special day your way.
The Recruiting Process
At HubX, we value transparency and efficiency. Here’s a glimpse into our streamlined recruitment process:
- Application Submission: Apply by submitting your CV, LinkedIn profile, or a brief introduction about yourself.
- People & Culture Interview: Engage in a conversation with our People & Culture team to discuss your background, aspirations, and how we align with each other’s goals.
- Case Study Assignment: Showcase your skills through a practical task related to the role.
- Technical Interview: Meet with your potential team lead for an in-depth review of your case study and technical expertise.
- Welcome Aboard!: If all goes well, we’re excited to extend an offer and welcome you to the team.
Your personal data collected through your job applications will be processed by HubX in accordance with the Personal Data Protection Law No. 6698 ("KVKK") for the recruitment and evaluation.
Global Payment Optimization Manager in London employer: HubX
At HubX, we are committed to fostering a vibrant work culture that prioritises collaboration, creativity, and personal growth. As a Global Payment Optimization Manager, you will not only have the opportunity to make a significant impact on our products used by millions but also enjoy a range of benefits including private medical insurance, gym reimbursements, and a unique office environment in Istanbul or Izmir that encourages innovation. Join us to thrive in a supportive atmosphere where your passion drives success and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Global Payment Optimization Manager in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like HubX. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from HubX.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like HubX. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Global Payment Optimization Manager in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in HubX and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show HubX how you can be a team player!
How to prepare for a job interview at HubX
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with HubX.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with HubX's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
