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- Tasks: Assist customers via phone, email, and chat while resolving issues efficiently.
- Company: Join Bankzillo, a dynamic company based in Stratford, London, focused on customer satisfaction.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be part of a team that values your input and helps shape the future of customer service.
- Qualifications: 3+ years in customer support, strong communication skills, and proficiency in support software required.
- Other info: Contribute to training new team members and improving service processes.
The predicted salary is between 28800 - 48000 £ per year.
Bankzillo HQ: Stratford, London, United Kingdom Remote job Jul 9
Our company is seeking a skilled Customer Support Representative to join us as a vital member of our customer service department. You will play a crucial role in managing customer interactions, ensuring timely and accurate assistance, and supporting our strategic customer service operations to drive the company\’s growth.
Responsibilities include:
Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information.
Ensure customer issues are resolved efficiently and professionally, maintaining high satisfaction levels.
Manage and document customer interactions, including complaints, feedback, and service requests.
Collaborate with other departments to address customer needs and improve service processes.
Monitor customer feedback and identify areas for service improvement.
Support training new team members and contribute to the development of customer support policies and procedures.
Maintain confidentiality of customer information and ensure data security.
Qualifications:
Proven experience in customer support or a similar client-facing role, with a minimum of 3 years preferred.
Strong knowledge of customer service principles, practices, and relevant tools.
Proficiency in customer support software such as Zendesk, Freshdesk, or similar platforms, and MS Excel (formulas, data analysis).
Excellent communication skills, attention to detail, and organizational abilities.
Strong problem-solving skills and the ability to handle challenging situations calmly.
Ability to work independently, prioritize tasks, and collaborate effectively within the company.
Bachelor\’s degree in Business, Communication, or a related field; professional certifications in customer service are a plus.
Join our company and become a key contributor to our customer satisfaction and overall success. Your skills and dedication will help shape the future of our company’s growth.
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Customer support employer: Hubstaff blog
Contact Detail:
Hubstaff blog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer support
✨Tip Number 1
Familiarise yourself with the customer support software mentioned in the job description, like Zendesk or Freshdesk. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills by practising responses to common customer inquiries. Role-playing scenarios with a friend can help you articulate your thoughts clearly and calmly, which is crucial for handling challenging situations.
✨Tip Number 3
Research Bankzillo and understand their customer service philosophy. Tailoring your approach to align with their values will show that you're genuinely interested in the role and ready to contribute to their mission.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to manage customer interactions. Being able to share specific instances where you've successfully resolved issues will make you stand out during any discussions.
We think you need these skills to ace Customer support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support. Emphasise your skills in communication, problem-solving, and any specific software you’ve used, like Zendesk or Freshdesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues in the past and how you can contribute to Bankzillo's growth.
Highlight Relevant Skills: In your application, clearly outline your proficiency with customer support tools and your ability to manage customer interactions. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer support roles.
How to prepare for a job interview at Hubstaff blog
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer support. Highlight specific examples where you resolved issues or improved customer satisfaction, as this will demonstrate your capability and experience in handling customer interactions.
✨Familiarise Yourself with Relevant Tools
Since the role requires proficiency in customer support software like Zendesk or Freshdesk, make sure you understand how these platforms work. If possible, mention any experience you have with these tools during the interview to show you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenging situations you've faced in previous roles and how you handled them. This will showcase your ability to remain calm under pressure and your problem-solving skills, which are crucial for a customer support representative.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and its customer service operations. Inquire about their approach to customer feedback or how they measure customer satisfaction, which will reflect your commitment to contributing positively to their team.
