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- Tasks: Manage 100-150 customer accounts, ensuring satisfaction and product adoption.
- Company: Join Hubstaff, a leader in remote work solutions with a mission to empower productivity.
- Benefits: Enjoy competitive salary, private health insurance, pension contributions, and flexible remote work.
- Why this job: Be part of a growing team that values your impact on the future of work.
- Qualifications: 2+ years in Customer Success or similar role; strong communication and organisational skills required.
- Other info: Participate in annual retreats and enjoy a clear career path with growth opportunities.
The predicted salary is between 32000 - 48000 £ per year.
We’re looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You’ll manage a portfolio of approximately 100–150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption. This is a fully remote role, open only to full-time employees based in the United Kingdom.
What You’ll Do
- Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals.
- Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle.
- Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts.
- Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience.
- Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities).
- Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops.
You’re a Great Fit If You Have
- 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment.
- Are skilled at managing 100+ small to mid-sized customer accounts, balancing quality engagement with efficiency.
- Are empathetic, proactive, and genuinely enjoy helping others succeed.
- Are organized, detail-oriented, and confident working toward outcome-based goals.
- Use data and customer metrics to guide your actions and measure success.
- Communicate clearly — whether on Zoom, in email, or over Slack.
- Are comfortable with tools like Vitally, HubSpot, Slack, or excited to learn new platforms.
Why You Should Apply:
- Competitive Compensation: Base Salary: GBP 40,000/year, Monthly Commission Plan.
- Benefits & Perks: We offer a thoughtfully designed benefits package that balances local standards with Hubstaff’s commitment to flexibility, well-being, and growth. While the exact offerings vary by country, all full-time employees can expect:
- Competitive private health insurance.
- Pension contributions aligned with UK regulations.
- Paid time off that respects local laws and encourages rest.
- Annual stipends for your home office, wellness, or professional development.
- Clear career path with transparent performance criteria.
Work Style & Flexibility:
- This is a fully remote role open to employees based in the UK.
- While we offer a high level of flexibility, this role follows a Monday–Friday schedule, working an average of 8 hours/day during standard business hours.
- We trust you to manage your time responsibly. You’ll have the flexibility to adjust your start and end times.
Unforgettable Retreats: Join us for unforgettable annual retreats in stunning locations.
Be Part of Our Mission: Hubstaff has been remote-first for over 13 years, helping shape the future of work.
Company Overview: Our mission is to empower people to have their most productive workday. We have built the industry-leading workforce analytics platform for remote and distributed teams.
Customer Success Manager – UK (EMEA Region) employer: Hubstaff blog
Contact Detail:
Hubstaff blog Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – UK (EMEA Region)
✨Tip Number 1
Familiarise yourself with the SaaS landscape, especially in the EMEA region. Understanding the specific challenges and opportunities faced by customers in this area will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed customer accounts in the past. Highlight any metrics or outcomes that demonstrate your impact on customer satisfaction and retention.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Being able to discuss how our offerings can benefit customers will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you use data to drive decisions. Be ready to share specific examples of how you've monitored customer health and taken proactive steps to address churn risks or adoption gaps in previous roles.
We think you need these skills to ace Customer Success Manager – UK (EMEA Region)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or similar roles, especially within a SaaS environment. Emphasise your ability to manage multiple accounts and your skills in building trust-based relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers succeed. Mention specific examples of how you've contributed to customer satisfaction and engagement in previous roles, and how you can bring that experience to the Customer Success Manager position.
Showcase Relevant Skills: Highlight your proficiency with tools like Vitally and HubSpot, as well as your ability to use data and customer metrics to drive decisions. Make sure to mention your communication skills and how you adapt to different platforms.
Demonstrate Cultural Fit: Research the company's mission and values, and reflect this understanding in your application. Show how your personal values align with their commitment to flexibility, well-being, and growth, and how you can contribute to their remote-first culture.
How to prepare for a job interview at Hubstaff blog
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, your ability to build trust-based relationships is crucial. Prepare examples of how you've successfully engaged with customers in the past, focusing on satisfaction and renewals.
✨Demonstrate Proactivity
Highlight instances where you've taken proactive steps to identify churn risks or adoption gaps. Discuss how you monitored customer health and what actions you took to retain and grow accounts.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Vitally and HubSpot, make sure you're comfortable discussing your experience with these platforms or express your eagerness to learn new ones. This shows your adaptability and readiness for the role.
✨Prepare for Cross-Functional Collaboration
The job requires collaboration with various teams. Be ready to discuss how you've worked with sales, product, or marketing teams in the past to improve customer experiences and drive outcomes.
