At a Glance
- Tasks: Lead customer relationships and help them unlock their full HubSpot potential.
- Company: Join HubSpot, a leading AI-powered customer platform.
- Benefits: Flexible work options, competitive salary, and a supportive team culture.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by solving unique challenges for diverse customers.
- Qualifications: 2+ years in client-facing roles with strong problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Hub Spot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full Hub Spot potential to achieve their goals.
Customer Success Managers are the trusted inbound advisors for each of their customers.
They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
In working with your customers, you will find that no two of them are the same.
In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging.
In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.
This role is open in our London Office as well as Remote and Flex in the UK.
In this Role you’ll get to
- Manage 150 - 180 customer relationships. Some of your customers will be new while others may have been using Hub Spot for several years.
- Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
- Partner with different teams at Hub Spot to ‘solve for the customer’ including onboarding, up-sell/x-sell, and renewals.
Along the way, you will get to know Hub Spot's software incredibly well and help your customers fully adopt the platform.
- Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their "book of business".
The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from Hub Spot.
The reactive work runs the gamut from questions about invoices to "how to" questions about the software
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
If you’re stimulated by problem solving - whether it’s a business or technical challenge - this is the role for you.
To excel in this role you will need to have
- Fluency in written and spoken English.
- 2+ years of experience in a client-facing or account management role,
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
- Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates.
If you need accommodations or assistance due to a disability, please reach out to us using this form .
At Hub Spot, we value both flexibility and connection.
Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional Hub Spot office for in-person onboarding.
If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
We are committed to supporting candidates who may need alternative arrangements.
Massachusetts
Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to Hub Spot's Career Diversity page here .
India Applicants: link to Hub Spot India's equal opportunity policy here .
About Hub Spot
Hub Spot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service.
- Hub Spot's connected platform enables businesses to gr
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Customer Success Manager Mid Market - UKI employer: hubspotjobs
HubSpot is an exceptional employer that fosters a vibrant work culture where flexibility and connection are paramount. As a Customer Success Manager in our London office or remotely across the UK, you'll enjoy opportunities for professional growth while working with diverse clients to help them achieve their goals. With a strong emphasis on autonomy, collaboration, and continuous learning, HubSpot empowers its employees to thrive in a dynamic environment that values innovation and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Mid Market - UKI
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hubspotjobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hubspotjobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager Mid Market - UKI
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hubspotjobs:Your cover letter is your chance to shine! Tell us why you want to work at hubspotjobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hubspotjobs!
How to prepare for a job interview at hubspotjobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
