At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on equality, inclusion, and personal development.
- Why this job: Make a real impact by enhancing customer relationships and driving account growth.
- Qualifications: Fluency in Dutch or a Nordic language, plus negotiation and account management skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
- Are fluent in either Dutch OR a Nordic language and English.
- Have healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
Remote Contract Manager, Upmarket - Nordilux in Warrington employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, making it an ideal place for a Remote Contract Manager. Our vibrant work culture fosters collaboration and inclusivity, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With a focus on creating meaningful customer experiences and a supportive team environment, HubSpot is the perfect choice for those seeking a rewarding and impactful role in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket - Nordilux in Warrington
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is always a plus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining us!
We think you need these skills to ace Remote Contract Manager, Upmarket - Nordilux in Warrington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your negotiation skills and customer experience, as these are key for us at HubSpot. Show us how your past experiences align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and colleagues, it’s essential to demonstrate your clear communication skills. Use examples in your application that showcase how you’ve effectively led conversations or resolved issues in the past.
Be Authentic:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for creating great customer experiences and how you approach problem-solving with curiosity and creativity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HubSpot
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the ins and outs of contract management. Familiarise yourself with common terms and processes, especially those relevant to HubSpot. This will help you speak confidently about how you can handle customer contracts and renewals.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured value-driven outcomes. Be ready to discuss your approach to ensuring a superb customer experience during these negotiations. This will demonstrate your ability to balance customer satisfaction with business needs.
✨Emphasise Collaboration
Highlight your experience working with various stakeholders, such as Sales Representatives and Customer Success Managers. Share specific instances where collaboration led to successful contract renewals or account growth, showcasing your team-oriented mindset.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your curiosity and creativity helped resolve issues and improve customer experiences.
