At a Glance
- Tasks: Lead customer onboarding and implement strategies for success with HubSpot.
- Company: Join HubSpot, a dynamic AI-powered customer platform with a vibrant culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a globally recognised company that values boldness and customer obsession.
- Why this job: Make a real impact by helping customers achieve their business goals with innovative solutions.
- Qualifications: Fluent in German, experience in SaaS implementations, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations. You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
In this role, you’ll get to:
- Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
- Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
- Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
- Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
- Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
- Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
- Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
We are looking for people who:
- Are fluent in spoken and written German.
- Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Can manage multiple implementations or service engagements simultaneously.
- Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
- Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
- Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.
Nice-to-Have:
- Have supported enterprise or multi-regional customers.
- Are familiar with data modelling, reporting frameworks, or CRM governance at scale.
- Have experience identifying or supporting expansion opportunities.
- Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.
- Have a background consulting on CRM platforms.
If you need accommodations or assistance due to a disability, please reach out to us.
Remote DACH Customer Onboarding Specialist - OPEN UNTIL 17th July in Wakefield employer: HubSpot
HubSpot is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to take ownership of their projects while collaborating with diverse teams across the globe. With a strong commitment to personal and professional growth, HubSpot offers numerous opportunities for development, particularly in the dynamic fields of AI and international marketing. Located in key European markets, employees benefit from a flexible remote work environment that encourages innovation and creativity, making it an ideal place for those passionate about driving impactful change in the tech industry.
