At a Glance
- Tasks: Lead customer success for high-value accounts, driving product adoption and fostering long-term partnerships.
- Company: Join HubSpot, a leader in customer success with a focus on innovation and collaboration.
- Benefits: Flexible work options, supportive culture, and opportunities for professional growth.
- Other info: We encourage all candidates to apply, regardless of background or experience.
- Why this job: Make a real impact by helping enterprise clients achieve their goals with HubSpot's solutions.
- Qualifications: Experience with large organisations and strong relationship-building skills are essential.
The predicted salary is between 36000 - 60000 € per year.
POS-29590
The Strategic Accounts team at HubSpot services our highest‑paying and most complex customers. This team is responsible for coordinating the post‑sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage, desired outcomes, retention and growth.
Overview
As a Lead Customer Success Manager (CSM) on the Strategic Accounts team you will work with a wide variety of primarily corporate/enterprise‑sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks proactively, managing risk and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders including leadership to learn how their teams function and the challenges they face and help set them up for long‑term growth.
In this role you will :
- Oversee the customer experience for a portfolio of 30‑40 enterprise‑level high‑value accounts with the goals of retention and growth.
- Build and foster deep relationships at all levels of the customer organisation, multi‑tasking with customers to ensure alignment with their business goals and use cases and develop long‑term partnerships.
- Use strategic thinking, consultative problem‑solving and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
- Partner with multiple internal cross‑functional teams (Sales, Marketing, Product, Contract Management and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
- Create and deliver Executive Business Reviews presentations and strategic consultations to align on goals, priorities, growth opportunities and overall business vision to support optimal adoption of the HubSpot platform.
- Act as a customer advocate and focus on deep platform solutioning by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes and aligning internal resources to support customer initiatives — all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
- Travel onsite to deliver strategic consulting engagements if needed, usually around 2‑3 times yearly.
- Demonstrate a sustained significant and quantifiable impact on the business in the areas of program development, team growth and / or people development.
Qualifications
- Experience working with large organizations (200 employees)
- Experience managing a minimum of $8‑10M ARR
- A proven track record of measurably impacting customer results through creative problem‑solving, strategic consulting and change management. Experience in doing this with SaaS platforms is desired but not required.
- Exceptionally strong communication and relationship‑building skills with the ability to multithread across stakeholders and deliver compelling executive‑level presentations.
- Comfortability with navigating change.
- Project management expertise including planning and executing strategic initiatives.
- Experience with risk management, account retention and renewal strategies.
- An autonomous proactive approach to identifying challenges and creatively solving them collaboratively.
- Experience as a Senior CSM, Senior Account Management or with strategic partnerships.
- Experience working with VP or C‑suite decision‑makers.
Other
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether you’re a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers.
EEO & Legal Statements
Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants : (m / f / d) - link to HubSpot’s Career Diversity page here.
India Applicants : link to HubSpot India’s equal opportunity policy here.
UK / I Lead Customer Success Manager, Strategic Accounts in City of London employer: HubSpot
HubSpot is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where flexibility and connection thrive. As a Lead Customer Success Manager, you will engage with high-value enterprise clients, driving meaningful outcomes while collaborating with cross-functional teams in a supportive environment that values your contributions and encourages innovative problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land UK / I Lead Customer Success Manager, Strategic Accounts in City of London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at HubSpot on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding HubSpot's products inside out. Think about how you can help customers achieve their goals using these tools. Show us that you’re not just familiar with the platform, but that you can also think strategically about its application.
✨Tip Number 3
Practice your presentation skills! You’ll likely need to deliver Executive Business Reviews, so get comfortable presenting your ideas clearly and confidently. Maybe even do a mock presentation with a friend to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the team. Let’s get you in the door!
We think you need these skills to ace UK / I Lead Customer Success Manager, Strategic Accounts in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Customer Success Manager role. Highlight your experience with enterprise-level accounts and how you've driven product adoption in previous roles. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've impacted customer success and retention. Use metrics where possible to demonstrate your success. This will help us understand the tangible results you can bring to our customers.
Be Authentic:Let your personality shine through in your application. We appreciate candidates who are genuine and passionate about customer success. Share your story and what motivates you to work in this field, as it helps us connect with you on a personal level.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at HubSpot
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding HubSpot's customer base, especially enterprise-level accounts. Familiarise yourself with their challenges and how HubSpot's solutions can address them. This will help you demonstrate your strategic thinking and consultative problem-solving skills.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders at various levels in previous roles. Highlight your communication style and how it has helped you foster long-term partnerships, as this is crucial for a Lead Customer Success Manager.
✨Be Ready to Discuss Risk Management
Think about past experiences where you identified risks and implemented strategies to mitigate them. Be prepared to discuss specific examples that showcase your proactive approach and how you’ve ensured account retention and growth.
✨Prepare for Executive-Level Conversations
Since you'll be interacting with VP+ or C-suite decision-makers, practice delivering compelling presentations. Focus on aligning business goals with HubSpot’s offerings and be ready to discuss how you can drive measurable outcomes for customers.
