At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on equality, inclusion, and personal development.
- Why this job: Make a real impact by enhancing customer relationships and driving account growth.
- Qualifications: Fluency in Dutch or a Nordic language, plus negotiation and account management skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
- Are fluent in either Dutch OR a Nordic language and English.
- Have healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
Remote Contract Manager, Upmarket - Nordilux in Suffolk employer: HubSpot
HubSpot is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to take ownership of their projects while collaborating with diverse teams across the globe. With a strong commitment to personal and professional growth, HubSpot offers numerous opportunities for development, particularly in the dynamic fields of AI and international marketing. Located in key European markets, employees benefit from a flexible remote work environment that encourages innovation and creativity, making it an ideal place for those passionate about driving impactful change in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket - Nordilux in Suffolk
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Remote Contract Manager, Upmarket - Nordilux in Suffolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your negotiation skills and customer experience, as these are key for us at HubSpot. Show us how your past experiences align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and colleagues, it’s important to demonstrate your clear communication skills. Use examples in your application that showcase how you’ve effectively led conversations or resolved issues in the past.
Emphasise Problem-Solving Abilities:We love candidates who can think outside the box! In your application, share instances where you’ve creatively solved problems or navigated challenges. This will show us that you’re not just about getting the job done, but also about enhancing the customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about HubSpot and our culture!
How to prepare for a job interview at HubSpot
✨Know Your Contracts
Familiarise yourself with common contract terms and negotiation strategies. Being able to discuss these confidently will show that you understand the role and can handle customer inquiries effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers and colleagues in the past. Highlight your ability to lead conversations and resolve issues, as this is crucial for a Contract Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've creatively solved problems or improved processes. This will illustrate your curiosity and ability to understand multiple perspectives, which are key traits for this role.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with sales teams or customer success managers in previous roles. Show that you value teamwork and can contribute positively to a collaborative environment.
