At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on equality, inclusion, and personal development.
- Why this job: Make a real impact by enhancing customer relationships and driving account growth.
- Qualifications: Fluency in Dutch or a Nordic language, plus negotiation and account management skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
- Are fluent in either Dutch OR a Nordic language and English.
- Have healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
Remote Contract Manager, Upmarket - Nordilux employer: HubSpot
HubSpot is an exceptional employer that prioritises flexibility and connection, offering a dynamic work environment where employees can thrive both remotely and in-office. With a strong focus on customer experience and collaboration, employees are encouraged to grow their skills through meaningful interactions and innovative processes, all while being part of a diverse and inclusive team. The company's commitment to employee well-being and professional development makes it an attractive place for those seeking a rewarding career in contract management.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket - Nordilux
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your negotiation skills! Since this role involves contract management, being able to confidently discuss terms and conditions will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Remote Contract Manager, Upmarket - Nordilux
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your negotiation skills and customer experience, as these are key for us at HubSpot. Show us how your past experiences align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and colleagues, it’s important to demonstrate your clear communication skills. Use examples in your application that showcase how you’ve effectively led conversations or resolved issues in the past.
Be Authentic:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for creating great customer experiences and how you approach problem-solving with curiosity and creativity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at HubSpot
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the ins and outs of contract management. Familiarise yourself with common terms and processes, especially those relevant to HubSpot. This will help you speak confidently about how you can handle customer contracts and renewals.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully secured value-driven outcomes. Be ready to discuss your approach to ensuring a superb customer experience during these negotiations. This will demonstrate your ability to balance customer satisfaction with business needs.
✨Emphasise Collaboration
Highlight your experience working with various stakeholders, such as Sales Representatives and Customer Success Managers. Share specific instances where your collaborative efforts led to successful contract renewals or account growth, showcasing your team spirit and communication skills.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you've tackled challenges in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how your curiosity and creativity helped resolve issues and improve customer experiences.
