At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Embrace a supportive environment focused on equality and inclusion.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Fluency in Dutch or a Nordic language, negotiation skills, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
- Are fluent in either Dutch OR a Nordic language and English.
- Have healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
About HubSpot: HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
