At a Glance
- Tasks: Manage customer contracts and ensure a top-notch experience for clients.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment focused on equality, inclusion, and personal development.
- Why this job: Make a real impact by enhancing customer relationships and driving account growth.
- Qualifications: Fluency in Dutch or a Nordic language, plus negotiation and account management skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
We are looking for people who:
- Are fluent in either Dutch OR a Nordic language and English.
- Have healthy negotiation or sales experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have prior account management and/or customer retention experience.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
We are committed to supporting candidates who may need alternative arrangements.
Remote Contract Manager, Upmarket - Nordilux in Portsmouth employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, making it an ideal place for a Remote Contract Manager. Our vibrant work culture fosters collaboration and inclusivity, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. With a focus on creating meaningful customer experiences and a supportive team environment, HubSpot is the perfect choice for those seeking a rewarding and impactful role in the EMEA region.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket - Nordilux in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to contract management. We all know that confidence shines through when you’re well-prepared!
✨Tip Number 3
Showcase your negotiation skills during interviews. Share specific examples of how you've successfully navigated tough conversations or secured great deals in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’d love to see your name pop up in our system.
We think you need these skills to ace Remote Contract Manager, Upmarket - Nordilux in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your negotiation skills and customer experience, as these are key for us at HubSpot. Show us how your past experiences align with what we’re looking for!
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and colleagues, it’s important to demonstrate your clear communication skills. Use examples in your application that showcase how you’ve effectively led conversations or resolved issues in the past.
Be Authentic:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for creating great customer experiences and how you approach problem-solving with curiosity and creativity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HubSpot
✨Know Your Contracts
Familiarise yourself with common contract terms and negotiation strategies. Being able to discuss these confidently will show that you understand the role and can handle customer inquiries effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully communicated with customers and colleagues in the past. Highlight your ability to lead conversations and resolve issues, as this is crucial for a Contract Manager.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've creatively solved problems or improved processes. This will illustrate your curiosity and ability to understand multiple perspectives, which are key traits for this role.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked with sales teams or customer success managers in previous roles. Show that you value teamwork and can contribute positively to a collaborative environment.
