At a Glance
- Tasks: Manage customer contracts and ensure smooth renewals while collaborating with teams.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on equality, inclusion, and strong team connections.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Fluency in Dutch and experience in customer service or contract management.
The predicted salary is between 30000 - 40000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Own customer contract processes and renewals.
- Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
- Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
We are looking for people who:
- Fluency in Dutch or Swedish or Norwegian or Danish or Finnish plus English.
- Have experience with customer service and contract management.
- Have negotiation or sales experience.
- Have prior account management and/or customer retention experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have healthy negotiation and interpersonal problem-solving skills.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
About HubSpot: HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt.
Remote Contract Manager, Upmarket (Dutch Speaker) in Portsmouth employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, making it easy for you to thrive as a Remote Contract Manager. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while ensuring you feel valued and supported in your role. With a focus on customer success and a commitment to employee well-being, HubSpot is the perfect place for those looking to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket (Dutch Speaker) in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research HubSpot's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers daily, make sure you're comfortable leading conversations. Role-play with a friend or use mock calls to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining HubSpot and ready to dive into the role.
We think you need these skills to ace Remote Contract Manager, Upmarket (Dutch Speaker) in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in customer service and contract management, and don’t forget to mention your fluency in Dutch or any other relevant languages!
Showcase Your Skills:We want to see your negotiation and interpersonal skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at HubSpot
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the ins and outs of contract management. Familiarise yourself with common terms and processes, especially those relevant to HubSpot. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in resolving issues or negotiating contracts.
✨Prepare for Role-Playing Scenarios
Expect some role-playing during the interview where you might need to handle a mock customer call. Think about how you would approach a customer inquiry or renewal process, and be ready to showcase your problem-solving skills and customer-centric approach.
✨Demonstrate Your Team Spirit
HubSpot values collaboration, so be prepared to discuss how you've worked effectively within a team. Share specific examples of how you've contributed to a positive team environment and how you’ve built relationships with colleagues and customers alike.
