At a Glance
- Tasks: Manage customer contracts and ensure smooth renewals while collaborating with teams.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on equality, inclusion, and strong team connections.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Fluency in Dutch and experience in customer service or contract management.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Own customer contract processes and renewals.
- Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
- Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
We are looking for people who:
- Fluency in Dutch or Swedish or Norwegian or Danish or Finnish plus English.
- Have experience with customer service and contract management.
- Have negotiation or sales experience.
- Have prior account management and/or customer retention experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have healthy negotiation and interpersonal problem-solving skills.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
Remote Contract Manager, Upmarket (Dutch Speaker) in Peterborough employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, offering a dynamic work environment whether you choose to work remotely, flexibly, or from our office in Ireland. Our commitment to employee growth is evident through collaborative opportunities with diverse teams, fostering a culture of inclusivity and innovation, while ensuring that every team member can thrive and contribute meaningfully to customer success. Join us to be part of a forward-thinking organisation where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket (Dutch Speaker) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Contract Manager role at HubSpot. Keep it concise and focus on how your skills align with their needs.
✨Tip Number 3
Prepare for those phone calls! Since you'll be engaging with customers daily, brush up on your communication skills and think about how you can create a positive experience for them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Remote Contract Manager, Upmarket (Dutch Speaker) in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in customer service and contract management, and don’t forget to mention your fluency in Dutch or any other relevant languages!
Showcase Your Skills:We want to see your negotiation and interpersonal skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key achievements without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at HubSpot
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract management and the specific processes HubSpot uses. Familiarise yourself with common terms and practices in the industry, as well as any relevant laws or regulations. This will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved customer inquiries or led discussions. Practise articulating your thoughts clearly and concisely, as this will be crucial during phone conversations with customers.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss specific instances where you've tackled challenges creatively. HubSpot values curiosity and creativity, so think about how you've approached problems in the past and what solutions you implemented. This will show that you can adapt and thrive in a dynamic environment.
✨Emphasise Team Collaboration
This role requires working closely with sales representatives and customer success managers. Be ready to share examples of how you've collaborated with others in previous roles. Highlight your ability to build relationships and contribute to a positive team environment, as this is key to succeeding at HubSpot.
