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- Tasks: Manage customer relationships and help them achieve their goals using HubSpot software.
- Company: Join HubSpot, a global company that values creativity and collaboration.
- Benefits: Flexible remote work options, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by solving problems and building long-term relationships with diverse businesses.
- Qualifications: Fluency in English and a Nordic language, plus 2+ years in a client-facing role.
- Other info: Dynamic work environment with autonomy and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.
HubSpot is looking for a Nordics Customer Success Manager who is interested in using creativity to solve problems, build long‑term relationships with businesses, and help their customers use software to achieve their inbound goals. Customer Success Managers are the trusted inbound advisors for each of their customers. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
In working with your customers, you will find that no two of them are the same. In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword "stain resistant carpet" through more effective blogging. In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.
This role is open in our Dublin and London offices or remote from anywhere in Ireland or the UK.
In this role you’ll get to:
- Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using HubSpot for several years.
- Work with your customers on a regular basis to understand their goals and align them with the necessary resources to achieve them.
- Partner with different teams at HubSpot to “solve for the customer” including onboarding, up‑sell/x‑sell, and renewals. Along the way, you will get to know HubSpot’s software incredibly well and help your customers fully adopt the platform.
- Your day‑to‑day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”. The proactive work includes 4‑5 scheduled deep‑dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from HubSpot. The reactive work runs the gamut from questions about invoices to “how to” questions about the software.
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more HubSpot products and services to ensure customer retention and growth.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using HubSpot to overcome them.
If you’re stimulated by problem solving—whether it’s a business or technical challenge – this is the role for you.
To excel in this role you will need to have:
- Fluency in written and spoken English & a Nordic language.
- 2+ years of experience in a client‑facing or
Nordics Customer Success Manager in London employer: HubSpot
Contact Detail:
HubSpot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nordics Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in HubSpot and how you can contribute to their mission. Tailor your answers to reflect how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We suggest focusing on common questions for Customer Success Managers, so you can confidently showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. We believe it shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Nordics Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When you’re writing your application, let your enthusiasm shine through! We want to see what makes your heart skip a beat about this role. Share your excitement for helping customers succeed and how you can contribute to our mission.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the specific needs of the Nordics Customer Success Manager role.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique experiences and perspectives that make you a great fit for our team. Remember, we’re looking for someone who will bring their true self to work!
Apply Through Our Website: Make sure to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team at StudySmarter!
How to prepare for a job interview at HubSpot
✨Know Your Customers
Before the interview, research the types of businesses you might be working with. Understand their challenges and how HubSpot can help them achieve their goals. This will show your potential employer that you’re proactive and ready to build those long-term relationships.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've creatively solved problems for clients. Whether it was a marketing challenge or a technical issue, being able to articulate these situations will demonstrate your capability as a Customer Success Manager.
✨Familiarise Yourself with HubSpot
Get to know HubSpot’s software inside out. Familiarise yourself with its features and how they can benefit different types of customers. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Practice Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play some customer scenarios with a friend to get comfortable with the kind of conversations you’ll be having in the role.
