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- Tasks: Manage customer contract inquiries and ensure timely renewals.
- Company: Join HubSpot, a leader in customer relationship management.
- Benefits: Enjoy flexible work options: @Office, @Flex, or @Remote.
- Why this job: Be part of a dynamic team focused on exceptional customer experiences.
- Qualifications: Fluent in German and English with strong negotiation skills required.
- Other info: Contribute to a positive, inclusive team culture.
The predicted salary is between 28800 - 48000 £ per year.
As a Contract Renewal Manager for our 1: Many Customer base at HubSpot, you will be responsible for handling customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot. This role is available across our EMEA locations to work @Office @Flex or @Remote.
In this role, you’ll get to:
- Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
- Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
- Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.
- Work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
- Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
- Help surface good fit leads to sales by driving value in every conversation.
We are looking for people who:
- Are fluent in both German and English.
- Have strong negotiation skills.
- Are passionate about creating a great customer experience.
- Show clear communication skills with the ability to effectively guide a phone conversation.
- Seek to understand multiple perspectives in a situation.
- Have healthy interpersonal and problem-solving skills.
- Have strong organizational and prioritization skills.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
DACH Associate Scaled Contract Manager employer: HubSpot
Contact Detail:
HubSpot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DACH Associate Scaled Contract Manager
✨Tip Number 1
Familiarise yourself with HubSpot's products and services. Understanding the ins and outs of what we offer will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves handling contract renewals, being able to negotiate effectively will be crucial. Consider role-playing scenarios with friends or colleagues to practice your approach.
✨Tip Number 3
Network with current employees at HubSpot. Reach out on LinkedIn or attend industry events to connect with those already in the company. They can provide valuable insights into the company culture and the specifics of the role.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or improved processes, as these will likely come up during the interview.
We think you need these skills to ace DACH Associate Scaled Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management and customer service. Emphasise your fluency in both German and English, as well as any negotiation skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to handle complex inquiries. Use specific examples from your past experiences to demonstrate how you can contribute to the role.
Highlight Problem-Solving Skills: In your application, mention instances where you've successfully resolved customer issues or improved processes. This will show your potential employer that you possess the necessary problem-solving skills for the role.
Showcase Team Collaboration: Discuss your experience working in teams and how you’ve contributed to a positive team environment. Highlight any collaborative projects that involved multiple departments, as this is crucial for the role at HubSpot.
How to prepare for a job interview at HubSpot
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Your Customer Service Experience
This position is all about providing exceptional customer service. Be ready to share specific examples from your past roles where you successfully resolved customer inquiries or handled complex situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Skills
The job involves solving complex billing issues, so prepare to discuss how you've tackled similar challenges in the past. Think of scenarios where you had to analyse information and come up with effective solutions, and be ready to explain your thought process.
✨Emphasise Team Collaboration
You'll be working closely with various internal teams, so it's important to show that you can collaborate effectively. Share examples of how you've worked with others to achieve a common goal, and highlight your ability to contribute to a positive team environment.
