At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with diverse clients.
- Company: Join HubSpot, a leader in AI-driven customer success solutions.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with autonomy and a focus on innovative solutions.
- Why this job: Make a real impact by helping customers unlock their full potential with HubSpot.
- Qualifications: 2+ years in client-facing roles, strong problem-solving skills, and excellent communication.
The predicted salary is between 40500 - 49500 £ per year.
Hub Spot is looking for a Customer Success Manager who is interested in interested in leading with AI to deliver customer value, build long-lasting relationships, and help customers unlock their full Hub Spot potential to achieve their goals.
Customer Success Managers are the trusted inbound advisors for each of their customers.
They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
In working with your customers, you will find that no two of them are the same.
In the morning, you could be working with the Marketing Manager at a carpet manufacturer about how to rank for the keyword “stain resistant carpet” through more effective blogging.
In the afternoon, you could be talking to the CMO of a software company about how to convert more of their free trials into customers through marketing automation and the sales platform.
This role is open in our London Office as well as Remote and Flex in the UK.
In this Role you’ll get to
- Manage 150 – 180 customer relationships. Some of your customers will be new while others may have been using Hub Spot for several years.
- Work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
- Partner with different teams at Hub Spot to 'solve for the customer' including onboarding, up-sell/x-sell, and renewals.
Along the way, you will get to know Hub Spot’s software incredibly well and help your customers fully adopt the platform.
- Your day-to-day is a mix of proactive and reactive work, and CSMs have a lot of autonomy in managing their “book of business”.
The proactive work includes 4-5 scheduled deep-dive meetings per day with customers, where you review their progress, make strategic and tactical recommendations, and keep them up to date on the latest and greatest features from Hub Spot.
The reactive work runs the gamut from questions about invoices to “how to” questions about the software
- Promote the growth of your install base by uncovering, scoping and qualifying opportunities where customers can use more Hubspot products and services to ensure customer retention and growth
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Hubspot to overcome them
If you’re stimulated by problem solving - whether it’s a business or technical challenge – this is the role for you.
To excel in this role you will need to have
- Fluency in written and spoken English.
- 2+ years of experience in a client-facing or account management role,
- Business savvy with consultative, problem solving, and issue resolution skills
- Strong knowledge of the media/digital landscape
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
- Super organised, quick learner who works well under pressure
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations
- It’s easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation
- Knowledge of Loop Marketing, AEO, and LLM or the aptitude to learn it quickly and independently are required
- Support an on-going partner relationship to maximise acquisition, retention, and up-sell rates
Customer Success Manager - UKI employer: HubSpot
HubSpot is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to take ownership of their projects while collaborating with diverse teams across the globe. With a strong commitment to personal and professional growth, HubSpot offers numerous opportunities for development, particularly in the dynamic fields of AI and international marketing. Located in key European markets, employees benefit from a flexible remote work environment that encourages innovation and creativity, making it an ideal place for those passionate about driving impactful change in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - UKI
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HubSpot. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HubSpot before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - UKI
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HubSpot:Your cover letter is your chance to shine! Tell us why you want to work at HubSpot specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HubSpot!
How to prepare for a job interview at HubSpot
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
