At a Glance
- Tasks: Manage customer contracts and ensure smooth renewal processes while collaborating with teams.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment focused on equality, inclusion, and personal development.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Fluent in English and Dutch, with customer service and negotiation experience.
The predicted salary is between 35000 - 45000 € per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Own customer contract processes and renewals.
- Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
- Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
- Call target in place of 42 a month.
We are looking for people who:
- Fluency in English and Dutch.
- Have experience with customer service and contract management.
- Have negotiation or sales experience.
- Have prior account management and/or customer retention experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have healthy negotiation and interpersonal problem-solving skills.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
About HubSpot: HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
Contract Renewals Manager, Upmarket - Dutch Speaking employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, offering a dynamic work environment where employees can thrive. Our commitment to employee growth is evident through our collaborative culture, which encourages bold thinking and innovation while ensuring that every team member feels valued and included. With opportunities for meaningful engagement and a focus on customer success, working as a Contract Renewals Manager in the UK allows you to make a significant impact while enjoying the benefits of a supportive and award-winning workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Renewals Manager, Upmarket - Dutch Speaking
✨Tip Number 1
Get to know the company inside out! Research HubSpot's values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be engaging with customers daily, make sure you're comfortable leading conversations. Role-play with a friend or use our resources to sharpen your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals—who doesn’t love a good foot in the door?
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Contract Renewals Manager, Upmarket - Dutch Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Renewals Manager role. Highlight your experience in customer service and contract management, and don’t forget to mention your fluency in Dutch!
Showcase Your Skills:We want to see your negotiation and interpersonal skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our hiring process smoothly.
How to prepare for a job interview at HubSpot
✨Know Your Contracts
Familiarise yourself with common contract management processes and the specifics of customer renewals. Be ready to discuss how you’ve handled similar situations in the past, showcasing your experience in customer service and contract management.
✨Showcase Your Communication Skills
Since this role involves a lot of phone interactions, practice clear and concise communication. Prepare to demonstrate your ability to lead conversations effectively, perhaps by role-playing with a friend or using mock interviews.
✨Emphasise Your Problem-Solving Abilities
Think of examples where you've creatively solved customer issues or improved processes. This will highlight your curiosity and ability to understand multiple perspectives, which are key traits for this position.
✨Prepare for Team Collaboration
Be ready to discuss how you’ve worked with sales representatives and customer success managers in the past. Highlight your experience in building cooperative relationships and contributing to a positive team environment.
