At a Glance
- Tasks: Lead customer onboarding and implement strategies for success with HubSpot.
- Company: Join HubSpot, a dynamic AI-powered customer platform with a vibrant culture.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of an award-winning culture that values boldness and customer obsession.
- Why this job: Make a real impact by helping customers achieve their business goals with innovative solutions.
- Qualifications: Fluent in German, with experience in SaaS implementations and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations. You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.
In this role, you’ll get to:
- Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.
- Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.
- Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.
- Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.
- Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.
- Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.
- Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.
We are looking for people who:
- Are fluent in spoken and written German.
- Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.
- Can manage multiple implementations or service engagements simultaneously.
- Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.
- Advise on both technical solutions (integrations, APIs) and strategic growth considerations.
- Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.
Nice-to-Have:
- Have supported enterprise or multi-regional customers.
- Are familiar with data modelling, reporting frameworks, or CRM governance at scale.
- Have experience identifying or supporting expansion opportunities.
- Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.
- Have a background consulting on CRM platforms.
If you need accommodations or assistance due to a disability, please reach out to us.
Remote DACH Customer Onboarding Specialist - OPEN UNTIL 17th July in Birmingham employer: HubSpot
HubSpot is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to take ownership of their projects while collaborating with diverse teams across the globe. With a strong commitment to personal and professional growth, HubSpot offers numerous opportunities for development, particularly in the dynamic fields of AI and international marketing. Located in key European markets, employees benefit from a flexible remote work environment that encourages innovation and creativity, making it an ideal place for those passionate about driving impactful change in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Remote DACH Customer Onboarding Specialist - OPEN UNTIL 17th July in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HubSpot. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HubSpot before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote DACH Customer Onboarding Specialist - OPEN UNTIL 17th July in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HubSpot:Your cover letter is your chance to shine! Tell us why you want to work at HubSpot specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HubSpot!
How to prepare for a job interview at HubSpot
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
