At a Glance
- Tasks: Manage customer contracts and ensure smooth renewals while collaborating with teams.
- Company: Join HubSpot, a leading AI-powered customer platform with a vibrant culture.
- Benefits: Flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment focused on equality, inclusion, and strong team connections.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: Fluency in Dutch and experience in customer service or contract management.
The predicted salary is between 40000 - 50000 £ per year.
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot.
In this role, you’ll get to:
- Own customer contract processes and renewals.
- Collaborate with sales representatives, customer success managers, and management to execute the contract renewal process and ensure a positive experience for the customer.
- Establish cooperative working relationships with customers.
- Lead forecasting discussions and pipeline reviews with internal colleagues.
- Contribute to the growth of the renewal management organization by providing feedback and piloting new processes and playbooks.
- Engage multiple customers via phone calls – scheduled and ad hoc – daily to ensure they are maximizing the value from their investment in HubSpot.
We are looking for people who:
- Fluency in Dutch or Swedish or Norwegian or Danish or Finnish plus English.
- Have experience with customer service and contract management.
- Have negotiation or sales experience.
- Have prior account management and/or customer retention experience.
- Are passionate about creating a great customer experience.
- Solve problems with curiosity and creativity.
- Seek to understand multiple perspectives in a situation.
- Have healthy negotiation and interpersonal problem-solving skills.
- Show clear communication skills with the ability to effectively lead a phone conversation.
- Possess prioritization and organizational skills with attention to detail.
- Embrace a dynamic and motivating environment.
- Invest in relationships with customers and colleagues.
- Contribute to a positive team environment of equality and inclusion.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process.
About HubSpot: HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt.
Remote Contract Manager, Upmarket (Dutch Speaker) in Armagh employer: HubSpot
At HubSpot, we pride ourselves on being an exceptional employer that champions flexibility and connection, making it easy for you to thrive as a Remote Contract Manager. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for personal and professional growth while ensuring you feel valued and supported in your role. With a focus on customer success and a commitment to employee well-being, HubSpot is the perfect place for those looking to make a meaningful impact in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Contract Manager, Upmarket (Dutch Speaker) in Armagh
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Contract Manager role at HubSpot. Keep it concise and focus on how your skills align with their needs.
✨Tip Number 3
Prepare for those phone calls! Since you'll be engaging with customers daily, brush up on your communication skills. Role-play with a friend to build confidence and clarity.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Contract Manager, Upmarket (Dutch Speaker) in Armagh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in customer service and contract management, and don’t forget to mention your fluency in Dutch or any other relevant languages!
Showcase Your Skills:We want to see your negotiation and interpersonal skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully managed customer relationships and resolved issues.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at HubSpot
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the ins and outs of contract management. Familiarise yourself with common terms and processes, especially those relevant to HubSpot. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers in the past, especially in resolving issues or negotiating contracts. This will highlight your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations related to contract renewals or customer inquiries. Think through potential scenarios and how you would approach them, focusing on problem-solving and customer satisfaction. This shows your ability to think on your feet.
✨Emphasise Your Team Collaboration Experience
This role requires working closely with sales representatives and customer success managers. Be ready to discuss your experience in collaborative environments and how you’ve contributed to team success. Highlighting your teamwork skills will resonate well with the company’s culture.
