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- Tasks: Help customers succeed by solving their challenges and driving product adoption.
- Company: Join HubSpot, a leading AI-powered customer platform focused on growth and customer success.
- Benefits: Enjoy flexible work options, a supportive culture, and opportunities for career development.
- Why this job: Be part of a dynamic team that values creativity, collaboration, and continuous improvement.
- Qualifications: Fluent in English and German, with strong problem-solving and communication skills.
- Other info: Open to all applicants; we encourage you to apply regardless of your background.
The predicted salary is between 32000 - 46000 ÂŁ per year.
DACH Associate Customer Success Manager (Scaled team)
Join to apply for the DACH Associate Customer Success Manager (Scaled team) role at HubSpot Ventures
DACH Associate Customer Success Manager (Scaled team)
3 days ago Be among the first 25 applicants
Join to apply for the DACH Associate Customer Success Manager (Scaled team) role at HubSpot Ventures
POS-29265
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust, increase product adoption and consulting on the HubSpot software in a scalable manner.
Scaled CS
London, United Kingdom
POS-29265
POS-29265
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust, increase product adoption and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success Manager (Scaled Team)
You Will
- Be passionate about customer success and experience in a Scale environment
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Invest in relationships with customers and colleagues
Use AI-powered recommendations and engagement tools to enhance how we prioritise outreach and support scalable customer success strategies
You Will Execute On The Following Responsibilities
- Work collaboratively in a team of CSMs managing a shared install base of customers
- Collaborate on plays to drive programmes and strategies to help our customers grow at scale
- Engage customers via both inbound shared email inbox and proactive outreach—including facilitation in a group setting—resolving customer needs by aligning them with the right resources
- Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
- Partner with internal teams to maintain, activate and grow customer investment across HubSpot\’s platform
- Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
- Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You Have
- Fluency in English and German, with strong verbal and written communication skills in both
- Excellent problem solving, self starter, critical thinking and presentation skills
- Aptitude for learning software
- Prior experience in a customer service, project based or consulting role
- A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication skills across diverse mediums.call , email, presentations, facilitations – .this is a scale team!
- The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
- A verifiable track record of consistently meeting and exceeding goals
- Experience working with evolving priorities—you\’re agile, proactive, and comfortable navigating ambiguity as customer needs and business strategies shift
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) – link to HubSpot\’s Career Diversity page here.
India Applicants: link to HubSpot India\’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot\’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore More
- HubSpot Careers
- Life at HubSpot on Instagram
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot\’s Recruiting Privacy Notice for details on data processing and your rights.
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DACH Associate Customer Success Manager (Scaled team) employer: HubSpot Ventures
Contact Detail:
HubSpot Ventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DACH Associate Customer Success Manager (Scaled team)
✨Tip Number 1
Familiarise yourself with HubSpot's products and services. Understanding how their software works and the value it brings to customers will help you engage effectively during interviews and demonstrate your passion for customer success.
✨Tip Number 2
Network with current or former HubSpot employees on platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your problem-solving skills and ability to adapt to changing priorities will resonate well with the hiring team.
✨Tip Number 4
Showcase your fluency in both English and German during any interactions. Being able to communicate effectively in both languages is crucial for this role, so practice articulating your thoughts clearly in both tongues.
We think you need these skills to ace DACH Associate Customer Success Manager (Scaled team)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, problem-solving, and any previous roles in a scaled environment. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with HubSpot's mission. Share specific examples of how you've helped customers in the past and your approach to building relationships.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your proficiency in both English and German. Use clear and concise language, and consider including examples of your communication successes.
Highlight Adaptability: Demonstrate your ability to thrive in fast-paced environments by providing examples of how you've successfully managed multiple priorities or adapted to changing circumstances in previous roles.
How to prepare for a job interview at HubSpot Ventures
✨Show Your Passion for Customer Success
Make sure to express your genuine enthusiasm for helping customers succeed. Share specific examples from your past experiences where you went above and beyond to solve customer challenges, as this aligns perfectly with the role's focus on intrinsic motivation.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've approached complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and creativity in finding solutions.
✨Familiarise Yourself with HubSpot Tools
Since the role involves using HubSpot software, take some time to learn about its features and functionalities. Being able to discuss how you would leverage these tools to enhance customer engagement will show your preparedness and interest in the position.
✨Emphasise Communication Skills
Highlight your ability to communicate effectively across various mediums. Prepare examples of how you've successfully engaged with customers through calls, emails, or presentations, as strong communication is key in a scaled team environment.
