At a Glance
- Tasks: Drive customer success by helping suppliers maximise their use of our innovative software.
- Company: Join Hubexo, a leader in construction data and insights with a focus on sustainability.
- Benefits: Enjoy hybrid working, competitive salary, 25 days leave, and professional development opportunities.
- Other info: Be part of a dynamic team that values ownership, precision, and collaboration.
- Why this job: Make a real impact in a growing market while building strong relationships with customers.
- Qualifications: Experience in customer-facing roles; curiosity and commercial awareness are key.
The predicted salary is between 42000 - 52000 € per year.
At Hubexo, we provide data, insights and software that help the construction market make better decisions, win more work, build efficiently and sustainably. We support customers across the sector through intelligent platforms, trusted market insight and specialist expertise. We are building a business where people can make a real impact, grow in a specialist market and build a sustainable future with us.
Salary: basic salary + commission OTE: £52,000
Hours: Monday to Friday, 09:00–17:00
Working pattern: Hybrid, 3 days in the office and 2 days from home
The Role: As a Customer Success Manager within our Supplier product suite, you will help manufacturers and suppliers get real value from NBS products that support product visibility, specification influence and better construction decision-making. This is not a passive support role. You will own a portfolio of existing customers, drive adoption, protect renewals and spot growth opportunities across a busy account base. You will work with customers who want their products to be found, understood and considered by construction professionals. Your role is to help them make better use of their subscription, improve how they present product information, and see clear value from the platform. This role will suit someone who enjoys pace, customer contact and commercial ownership. You will spend much of your time on the phone, on video and in product conversations, helping customers understand performance, solve problems and make better use of what they already have.
This is what you’ll be doing:
- You will own a portfolio of existing Supplier customers and build strong relationships with users and decision‑makers.
- You will run regular phone and video conversations to understand customer goals, usage, challenges and renewal risk.
- You will help manufacturers and suppliers embed NBS products into their sales, marketing and product visibility activity.
- You will guide customers on how to improve product information, increase engagement and get stronger value from their subscription.
- You will deliver focused online demonstrations and training, making sure customers know what to do next.
- You will monitor usage, engagement and satisfaction, then act early when accounts need support.
- You will create simple account plans with clear actions, timelines and customer outcomes.
- You will lead value‑led conversations around renewals, retention and growth opportunities.
- You will identify upsell and cross‑sell opportunities where our wider product suite can support the customer.
- You will keep Salesforce accurate, so activity, risks, renewals and opportunities are visible.
- You will work with Sales, Product, Marketing, Content, Finance and Customer Support to improve the customer experience.
About You: You may already work in customer success, account management, retention, inside sales or a similar customer‑facing role. You enjoy regular customer contact and feel confident speaking by phone and video. You like a role where results are visible. Renewals, engagement, usage and commercial outcomes matter to you. You can guide a customer through a product conversation without overcomplicating it. You are organised, resilient and comfortable managing a busy portfolio. You understand how SaaS, subscription, product visibility, marketing platforms or data‑led services work. You are commercially aware. You can spot growth opportunities without sounding pushy or transactional. You use CRM notes, usage data and customer insight to decide where to focus next.
Experience with construction product manufacturers, building products, SaaS, digital marketing, product information or specification would help, but it is not essential. Curiosity matters more. Most importantly, you understand that customer success is not only about being helpful. It is about helping customers see value, take action and stay engaged. You live our values: you dream big, thrive together with your team, own your results and do the right thing for customers.
Why Hubexo: You will get clear targets, real customer ownership, realistic earning potential and the chance to grow in a specialist market. You will also receive a strong benefits package, including hybrid working, 25 days’ annual leave plus bank holidays, holiday buy/sell, strong pension provision, life assurance, discounted private medical insurance, EAP, 24/7 remote GP access, paid volunteering days, birthday leave, Christmas leave, professional development support, eye care support, travel support, cycle to work and access to our onsite gym. We’re not here to coast - we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.
Customer Success Manager Supplier in Newcastle upon Tyne employer: Hubexo
At Hubexo, we pride ourselves on fostering a dynamic work environment where our employees can truly make an impact in the construction sector. With a strong focus on personal and professional growth, we offer a comprehensive benefits package that includes hybrid working, generous annual leave, and opportunities for development, all while being part of a collaborative team that values innovation and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Supplier in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Hubexo's products and values so you can speak confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to make an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer success and SaaS. Think about your past experiences and how they align with the role at Hubexo. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows you’re proactive and really want to be part of the team.
We think you need these skills to ace Customer Success Manager Supplier in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Curiosity:We love candidates who are curious! Make sure to highlight your eagerness to learn and understand the construction market, even if you don't have direct experience. Share examples of how you've explored new areas in past roles.
Tailor Your Application:Don’t just send a generic CV and cover letter. We want to see how your skills align with our Customer Success Manager role. Use keywords from the job description and relate your experiences to the responsibilities listed.
Be Results-Driven:Since we value visible results, include specific achievements in your application. Whether it’s improving customer engagement or driving renewals, quantify your successes to show us what you can bring to the table.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. Share your passion for customer success and how you connect with clients. A personal touch can make your application stand out!
How to prepare for a job interview at Hubexo
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to drive adoption and protect renewals, as well as how to identify growth opportunities. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Demonstrate Your Curiosity
Since curiosity is key for this role, prepare examples of how you've used curiosity to solve problems or improve customer experiences in the past. Be ready to discuss how you can help customers see value in their subscriptions and guide them through product conversations.
✨Familiarise Yourself with SaaS and Data-Driven Services
Even if you don’t have a construction background, understanding SaaS and data-led services is crucial. Research how these concepts apply to customer success and be prepared to discuss how you can leverage them to enhance customer engagement and satisfaction.
✨Prepare for Value-Led Conversations
Think about how you would approach discussions around renewals and upselling without being pushy. Prepare scenarios where you’ve successfully navigated similar conversations, focusing on how you helped customers see the value in what they were already using.
