At a Glance
- Tasks: Help manufacturers maximise value from our software and build strong customer relationships.
- Company: Join Hubexo, a leader in construction data and insights.
- Benefits: Competitive salary, hybrid working, 25 days leave, and professional development support.
- Other info: Dynamic team culture focused on growth and collaboration.
- Why this job: Make a real impact in a growing market while developing your skills.
- Qualifications: Experience in customer-facing roles; curiosity and commercial awareness are key.
The predicted salary is between 46800 - 52000 € per year.
At Hubexo, we provide data, insights and software that help the construction market make better decisions, win more work, build efficiently and sustainably. We support customers across the sector through intelligent platforms, trusted market insight and specialist expertise. We are building a business where people can make a real impact, grow in a specialist market and build a sustainable future with us.
Salary: basic salary + commission
Realistic OTE: £52,000
Hours: Monday to Friday, 09:00–17:00
Working pattern: Hybrid, 3 days in the office and 2 days from home
The Role: As a Customer Success Manager within our Supplier product suite, you will help manufacturers and suppliers get real value from NBS products that support product visibility, specification influence and better construction decision-making. This is not a passive support role. You will own a portfolio of existing customers, drive adoption, protect renewals and spot growth opportunities across a busy account base.
You will work with customers who want their products to be found, understood and considered by construction professionals. Your role is to help them make better use of their subscription, improve how they present product information, and see clear value from the platform. This role will suit someone who enjoys pace, customer contact and commercial ownership. You will spend much of your time on the phone, on video and in product conversations, helping customers understand performance, solve problems and make better use of what they already have.
You do not need to come from construction. You do need to be curious, commercially aware and confident enough to guide customers through software, data, product visibility and customer value. In return, you will join a team that enjoys winning together, recognises strong performance and gives you clear space to grow.
This is what you’ll be doing:
- You will own a portfolio of existing Supplier customers and build strong relationships with users and decision-makers.
- You will run regular phone and video conversations to understand customer goals, usage, challenges and renewal risk.
- You will help manufacturers and suppliers embed NBS products into their sales, marketing and product visibility activity.
- You will guide customers on how to improve product information, increase engagement and get stronger value from their subscription.
- You will deliver focused online demonstrations and training, making sure customers know what to do next.
- You will monitor usage, engagement and satisfaction, then act early when accounts need support.
- You will create simple account plans with clear actions, timelines and customer outcomes.
- You will lead value-led conversations around renewals, retention and growth opportunities.
- You will identify upsell and cross-sell opportunities where our wider product suite can support the customer.
- You will keep Salesforce accurate, so activity, risks, renewals and opportunities are visible.
- You will work with Sales, Product, Marketing, Content, Finance and Customer Support to improve the customer experience.
About You: You may already work in customer success, account management, retention, inside sales or a similar customer-facing role. You enjoy regular customer contact and feel confident speaking by phone and video. You like a role where results are visible. Renewals, engagement, usage and commercial outcomes matter to you. You can guide a customer through a product conversation without overcomplicating it. You are organised, resilient and comfortable managing a busy portfolio. You understand how SaaS, subscription, product visibility, marketing platforms or data-led services work. You are commercially aware. You can spot growth opportunities without sounding pushy or transactional. You use CRM notes, usage data and customer insight to decide where to focus next.
Experience with construction product manufacturers, building products, SaaS, digital marketing, product information or specification would help, but it is not essential. Curiosity matters more. Most importantly, you understand that customer success is not only about being helpful. It is about helping customers see value, take action and stay engaged. You live our values: you dream big, thrive together with your team, own your results and do the right thing for customers.
Why Hubexo: You will get clear targets, real customer ownership, realistic earning potential and the chance to grow in a specialist market. You will also receive a strong benefits package, including hybrid working, 25 days’ annual leave plus bank holidays, holiday buy/sell, strong pension provision, life assurance, discounted private medical insurance, EAP, 24/7 remote GP access, paid volunteering days, birthday leave, Christmas leave, professional development support, eye care support, travel support, cycle to work and access to our onsite gym. We’re not here to coast - we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.
Customer Success Manager Supplier Services employer: Hubexo
At Hubexo, we pride ourselves on fostering a dynamic work culture that empowers our employees to make a tangible impact in the construction sector. With a strong focus on professional development and a comprehensive benefits package, including hybrid working options and generous leave policies, we create an environment where you can thrive and grow alongside a supportive team. Join us to be part of a forward-thinking company that values your contributions and encourages you to dream big while delivering exceptional customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager Supplier Services
✨Tip Number 1
Get to know the company inside out! Research Hubexo's products and services, especially how they help the construction market. This will not only impress during interviews but also help you tailor your conversations with potential customers.
✨Tip Number 2
Practice your pitch! Since you'll be on the phone and video a lot, rehearse how you’d explain the value of NBS products to different types of customers. Make it engaging and relatable, so they see the benefits clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insights into the company culture and even lead to referrals, which can boost your chances of landing that role.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in helping customers succeed!
We think you need these skills to ace Customer Success Manager Supplier Services
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer success shine through! We want to see how excited you are about helping customers achieve their goals and how you can make a real impact in their journey with us.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer-facing roles. Whether it's account management or customer support, we want to know how your background aligns with the Customer Success Manager role at Hubexo.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and avoid jargon that might confuse us. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hubexo
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand how to drive adoption and protect renewals, as well as how to spot growth opportunities. This will show that you’re not just familiar with the role but also passionate about making a real impact.
✨Demonstrate Your Curiosity
Since curiosity is key for this role, prepare examples of how you've used your curiosity to solve problems or improve customer experiences in past roles. Be ready to discuss how you can help customers see value in their subscriptions and guide them through product conversations.
✨Familiarise Yourself with SaaS and Data-Driven Services
Even if you don’t have a construction background, understanding SaaS and data-led services is crucial. Research how these platforms work and think about how you can apply this knowledge to help customers improve their product visibility and engagement.
✨Prepare for Value-Led Conversations
Think about how you would lead discussions around renewals and upselling without being pushy. Prepare scenarios where you’ve successfully navigated similar conversations in the past, focusing on how you helped customers achieve their goals while driving business results.
