At a Glance
- Tasks: Manage customer relationships and help them succeed with our construction project intelligence.
- Company: Join Hubexo, a leader in data solutions for the global construction industry.
- Benefits: Earn a competitive salary plus commission, with exciting perks like trips to Ibiza and F1 tickets.
- Other info: Enjoy a hybrid work model and be part of a winning team that celebrates success together.
- Why this job: Make a real impact while growing your career in a fast-paced, target-driven environment.
- Qualifications: Experience in account management or customer-facing roles; strong communication skills are a must.
The predicted salary is between 36400 - 52000 £ per year.
Salary: Basic + Commission Realistic OTE £52,000
Mon-Fri: 09:00 - 17:30
About Hubexo
We provide cutting‑edge data, insights, and software solutions to the global construction industry. We specialise in project information, eTendering, product information, market intelligence, and specification. We help the world build better by delivering unrivalled insights and technology that shape places where people live, work and play.
The Role
As a Customer Success Manager for Glenigan, you will manage a portfolio of existing customers who rely on our construction project intelligence to find work, win tenders, and grow their pipelines. This is a permanent, full‑time hybrid role with a 3 days in the office / 2 days from home split. Most of your impact comes from high‑volume, high‑quality phone and video contact where you help customers embed Glenigan into their daily routines. You will do well here if you like fast‑paced work, enjoy seeing your numbers move, and are motivated by hitting and beating clear targets. Whilst this role sits within Customer Success, it requires strong commercial acumen to help navigate contract and renewal negotiations. This element of the role is rewarded with a healthy bonus scheme with a realistic OTE of £52,000. This is a strong step into Customer Success if you are coming from sales, account management, retention, or customer support, or a chance to continue your customer‑success journey with a company that is growing. In return, you can expect a team that enjoys winning together, regular recognition for strong performance, and incentives that have included trips to Ibiza and F1 tickets.
What You’ll Be Doing
- Owning a portfolio of +200 Glenigan subscribers and building strong relationships with users and decision‑makers.
- Making regular outbound calls and running online meetings to understand customer goals and challenges.
- Showing customers how to use Glenigan to target projects, track opportunities, and stay ahead of competitors.
- Delivering focused online demos and training so users leave clear on what to do next.
- Working at pace, managing a high volume of weekly touchpoints across calls, emails, and video meetings.
- Monitoring usage, engagement, and satisfaction to spot risks early and protect renewals.
- Creating simple, focused account plans with clear actions, timelines, and goals for each customer.
- Having value‑led commercial conversations that uncover upsell and cross‑sell opportunities.
- Passing qualified opportunities to the Account Management and supporting them with insight from your accounts.
- Keeping Salesforce and other systems accurate and up to date so activity, risks, and opportunities are visible.
- Representing Glenigan and Hubexo professionally in every interaction and owning issues through to resolution.
About You
You enjoy a busy, target‑driven role and get energy from seeing your results improve week by week. You have experience in account management, customer success, inside sales, telesales, or a similar customer‑facing role. You might be stepping up from BDR or telesales into account management, or you may already be an Account Manager ready for more growth. You are confident on the phone and on video, comfortable presenting your screen and handling questions in real time. You understand how SaaS or subscription businesses work and why onboarding, engagement, and renewals matter. You are comfortable using CRM tools, ideally Salesforce, and you see accurate notes and activity logs as part of doing the job well. You use data and usage reports to decide where to focus, rather than waiting to be told what to do next. You are commercially aware and able to raise upsell or cross‑sell opportunities without feeling pushy or transactional. Experience in the construction industry, or selling into construction or building products, is a plus; you are ready to learn the market if not. You are organised, resilient, and comfortable working at pace across a busy account portfolio. You live our values: you dream big, thrive together with your team, own your results, and do the right thing for customers.
Benefits
Trips to Ibiza and F1 tickets.
Glenigan - Customer Success Executive in Bournemouth employer: Hubexo
At Hubexo, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises employee growth and satisfaction. With the flexibility of hybrid working in the vibrant city of Bournemouth, our Customer Success Managers enjoy a supportive environment that encourages professional development and collaboration within a performance-driven team. Join us to make a meaningful impact in the construction industry while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Glenigan - Customer Success Executive in Bournemouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hubexo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hubexo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Glenigan - Customer Success Executive in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hubexo:Your cover letter is your chance to shine! Tell us why you want to work at Hubexo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hubexo!
How to prepare for a job interview at Hubexo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
