At a Glance
- Tasks: Manage customer relationships and help them succeed with our construction project intelligence.
- Company: Join Hubexo, a leader in data solutions for the global construction industry.
- Benefits: Earn a competitive salary plus commission, with exciting perks like trips to Ibiza and F1 tickets.
- Other info: Enjoy a hybrid work model and be part of a winning team that celebrates success together.
- Why this job: Make a real impact while growing your career in a fast-paced, target-driven environment.
- Qualifications: Experience in account management or customer-facing roles; strong communication skills are a must.
The predicted salary is between 36400 - 52000 € per year.
Salary: Basic + Commission Realistic OTE £52,000
Mon-Fri: 09:00 - 17:30
About Hubexo
We provide cutting‑edge data, insights, and software solutions to the global construction industry. We specialise in project information, eTendering, product information, market intelligence, and specification. We help the world build better by delivering unrivalled insights and technology that shape places where people live, work and play.
The Role
As a Customer Success Manager for Glenigan, you will manage a portfolio of existing customers who rely on our construction project intelligence to find work, win tenders, and grow their pipelines. This is a permanent, full‑time hybrid role with a 3 days in the office / 2 days from home split. Most of your impact comes from high‑volume, high‑quality phone and video contact where you help customers embed Glenigan into their daily routines. You will do well here if you like fast‑paced work, enjoy seeing your numbers move, and are motivated by hitting and beating clear targets. Whilst this role sits within Customer Success, it requires strong commercial acumen to help navigate contract and renewal negotiations. This element of the role is rewarded with a healthy bonus scheme with a realistic OTE of £52,000. This is a strong step into Customer Success if you are coming from sales, account management, retention, or customer support, or a chance to continue your customer‑success journey with a company that is growing. In return, you can expect a team that enjoys winning together, regular recognition for strong performance, and incentives that have included trips to Ibiza and F1 tickets.
What You’ll Be Doing
- Owning a portfolio of +200 Glenigan subscribers and building strong relationships with users and decision‑makers.
- Making regular outbound calls and running online meetings to understand customer goals and challenges.
- Showing customers how to use Glenigan to target projects, track opportunities, and stay ahead of competitors.
- Delivering focused online demos and training so users leave clear on what to do next.
- Working at pace, managing a high volume of weekly touchpoints across calls, emails, and video meetings.
- Monitoring usage, engagement, and satisfaction to spot risks early and protect renewals.
- Creating simple, focused account plans with clear actions, timelines, and goals for each customer.
- Having value‑led commercial conversations that uncover upsell and cross‑sell opportunities.
- Passing qualified opportunities to the Account Management and supporting them with insight from your accounts.
- Keeping Salesforce and other systems accurate and up to date so activity, risks, and opportunities are visible.
- Representing Glenigan and Hubexo professionally in every interaction and owning issues through to resolution.
About You
You enjoy a busy, target‑driven role and get energy from seeing your results improve week by week. You have experience in account management, customer success, inside sales, telesales, or a similar customer‑facing role. You might be stepping up from BDR or telesales into account management, or you may already be an Account Manager ready for more growth. You are confident on the phone and on video, comfortable presenting your screen and handling questions in real time. You understand how SaaS or subscription businesses work and why onboarding, engagement, and renewals matter. You are comfortable using CRM tools, ideally Salesforce, and you see accurate notes and activity logs as part of doing the job well. You use data and usage reports to decide where to focus, rather than waiting to be told what to do next. You are commercially aware and able to raise upsell or cross‑sell opportunities without feeling pushy or transactional. Experience in the construction industry, or selling into construction or building products, is a plus; you are ready to learn the market if not. You are organised, resilient, and comfortable working at pace across a busy account portfolio. You live our values: you dream big, thrive together with your team, own your results, and do the right thing for customers.
Benefits
Trips to Ibiza and F1 tickets.
Glenigan - Customer Success Executive in Bournemouth employer: Hubexo
At Hubexo, we pride ourselves on being an exceptional employer, offering a dynamic work culture that thrives on collaboration and success. As a Customer Success Executive, you'll enjoy a hybrid working model, competitive salary with a realistic OTE of £52,000, and unique incentives like trips to Ibiza and F1 tickets, all while contributing to our mission of helping the construction industry build better. We are committed to your professional growth, providing opportunities for advancement within a supportive team that celebrates achievements together.
StudySmarter Expert Advice🤫
We think this is how you could land Glenigan - Customer Success Executive in Bournemouth
✨Tip Number 1
Get to know Glenigan inside out! Familiarise yourself with our products and how they help customers in the construction industry. This knowledge will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Practice your pitch! Whether it's on the phone or via video, being able to communicate clearly and confidently is key. Role-play with a friend or record yourself to refine your delivery and ensure you come across as professional and engaging.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions about the construction industry. This can give you insider insights and potentially lead to referrals that could land you an interview.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Glenigan team!
We think you need these skills to ace Glenigan - Customer Success Executive in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Executive role. Highlight any relevant experience in account management or customer-facing roles, and don’t forget to mention your familiarity with SaaS or subscription businesses!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you a great fit for Glenigan. Be sure to mention specific achievements that demonstrate your ability to hit targets and build relationships.
Show Off Your Communication Skills:Since this role involves a lot of phone and video contact, make sure your written application showcases your communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Hubexo
✨Know Your Product Inside Out
Before the interview, make sure you understand Glenigan's offerings and how they benefit customers in the construction industry. Familiarise yourself with the software solutions and data insights they provide, as this will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play scenarios where you might have to handle customer calls or objections. Practise how you would approach these situations, focusing on building relationships and addressing customer needs. This will showcase your customer success skills and ability to think on your feet.
✨Showcase Your Commercial Acumen
Since the role requires strong commercial awareness, be ready to discuss how you've navigated contract negotiations or identified upsell opportunities in previous roles. Use specific examples to illustrate your understanding of customer success and how it ties into business growth.
✨Demonstrate Your Data-Driven Mindset
Highlight your experience with CRM tools like Salesforce and how you've used data to drive decisions in past roles. Be prepared to discuss how you monitor customer engagement and satisfaction, as this aligns perfectly with the responsibilities of managing a portfolio of Glenigan subscribers.
