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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and drive platform adoption.
- Company: Hubexo Ireland leads in construction intelligence, helping businesses thrive.
- Benefits: Hybrid work model, career progression, and a supportive team culture.
- Why this job: Make a real impact while working in a dynamic, innovative environment.
- Qualifications: Experience in customer success or account management; strong communication skills required.
- Other info: Join a market leader and be part of a collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
The Role: Customer Success Specialist / Account Manager – Drive Customer Engagement at Hubexo Ireland
Location: Belfast (Central) Hybrid 3 days per week office based
At Hubexo Ireland, we provide industry-leading construction intelligence, helping businesses identify new opportunities and stay ahead of the competition. As a Customer Success Account Management Specialist, you’ll play a key role in ensuring our customers fully adopt and benefit from our platforms—driving engagement, retention, and growth.
What You’ll Be Doing:
- Building and maintaining strong relationships with CIS customers
- Ensuring customers maximize the value of CIS Ireland’s intelligence platform
- Using a consultative approach to understand customer needs and provide tailored solutions
- Proactively engaging decision-makers via calls, video meetings, email, social media, and events
- Generating leads for upsell opportunities and passing them to the sales team
- Delivering online product demonstrations and presentations
- Monitoring customer engagement to identify risks and improve retention
What You’ll Need to Succeed:
- Experience in customer success, account management, or lead generation
- Strong relationship-building skills with a consultative mindset
- Ability to showcase product benefits and demonstrate ROI to customers
- A proactive and results-driven approach
- Excellent communication and negotiation skills
- Strong organizational skills with the ability to manage multiple accounts
- Experience in SaaS or the construction industry (desirable but not essential)
Why Join Hubexo Ireland? We embrace innovation and collaboration to empower businesses through cutting-edge software solutions. Our values—Dream Big, Thrive Together, Own It, and Do the Right Thing—guide everything we do. We aim to exceed expectations, celebrate teamwork, take ownership, and behave with integrity every step of the way.
If you're ready to make an impact in a dynamic, customer-focused role, we’d love to hear from you!
- Be part of a market leader in construction intelligence
- Work with a collaborative and ambitious team
- Play a key role in helping our customers grow and succeed
- Enjoy opportunities for career progression and development
Apply now or reach out for a chat!
Account Manager employer: Hubexo
Contact Detail:
Hubexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Hubexo's construction intelligence platform. Understanding the product inside and out will allow you to speak confidently about its benefits and how it can solve customer pain points during interviews.
✨Tip Number 2
Network with current or former employees of Hubexo on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach in interviews.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your relationship-building skills and consultative approach. Be ready to discuss specific situations where you successfully engaged customers and drove retention.
✨Tip Number 4
Stay updated on trends in the construction industry and SaaS solutions. Showing your knowledge about the market can impress interviewers and highlight your proactive attitude towards understanding customer needs.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or lead generation. Use specific examples that demonstrate your relationship-building skills and consultative approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Hubexo Ireland's values and how you align with them. Mention your proactive approach and ability to drive customer engagement, as these are key aspects of the role.
Showcase Relevant Skills: In your application, emphasise your communication and negotiation skills. Provide examples of how you've successfully managed multiple accounts or demonstrated ROI to customers in previous roles.
Research Hubexo Ireland: Familiarise yourself with Hubexo Ireland’s products and services. Understanding their construction intelligence platform will help you articulate how you can contribute to customer success during the application process.
How to prepare for a job interview at Hubexo
✨Research Hubexo Ireland
Before your interview, take some time to understand Hubexo's mission, values, and the specific services they offer. This will help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As an Account Manager, strong relationship-building skills are crucial. Prepare examples from your past experiences where you've successfully built and maintained customer relationships, highlighting your consultative approach.
✨Prepare for Product Demonstrations
Since delivering online product demonstrations is part of the role, practice showcasing a product or service you’re familiar with. Focus on how you would highlight its benefits and demonstrate ROI to potential customers.
✨Ask Insightful Questions
During the interview, ask questions that show your understanding of customer success and engagement strategies. Inquire about their current challenges and how they measure customer satisfaction, which will reflect your proactive mindset.
