At a Glance
- Tasks: Engage with clients, provide onboarding, and create tailored account plans.
- Company: Hubexo delivers innovative data and software solutions for the construction industry.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a supportive team culture.
- Other info: Be part of a global team that values innovation and collaboration.
- Why this job: Join a mission-driven team shaping the future of construction with cutting-edge technology.
- Qualifications: Experience in SaaS or service-led environments; strong relationship-building skills required.
The predicted salary is between 28800 - 48000 £ per year.
Account Manager - Bournemouth
Salary: £30,000 OTE £52,000
MOn-Fri: 09:00 - 17:30
About Hubexo:
We provide cutting-edge data, insights, and software solutions to the global construction industry. We specialise in project information, eTendering, product information, market intelligence, and specification. We help the world build better by delivering unrivalled insights and technology that shape places where people live, work and play.
The Role:
As an Account Manager for Glenigan, you will manage a portfolio of existing customers who rely on our construction project intelligence to find work, win tenders, and grow their pipelines. This is a permanent, full-time hybrid role with a 3 days in the office / 2 days from home split. Most of your impact comes from high-volume, high-quality phone and video contact where you help customers embed Glenigan into their daily routines. You will do well here if you like fast-paced work, enjoy seeing your numbers move, and are motivated by hitting and beating clear targets. This is a strong step into account management if you are coming from sales, BDR, or customer support, or a chance to continue your account management journey with a company that is growing. In return, you can expect a team that enjoys winning together, regular recognition for strong performance, and incentives that have included trips to Ibiza and F1 tickets.
This is what you’ll be doing:
• Owning a portfolio of Glenigan subscribers and building strong relationships with users and decision-makers.
• Making regular outbound calls and running online meetings to understand customer goals and challenges.
• Showing customers how to use Glenigan to target projects, track opportunities, and stay ahead of competitors.
• Delivering focused online demos and training so users leave clear on what to do next.
• Working at pace, managing a high volume of weekly touchpoints across calls, emails, and video meetings.
• Monitoring usage, engagement, and satisfaction to spot risks early and protect renewals.
• Creating simple, focused account plans with clear actions, timelines, and goals for each customer.
• Having value-led commercial conversations that uncover upsell and cross-sell opportunities.
• Passing qualified opportunities to the sales team and supporting them with insight from your accounts.
• Keeping Salesforce and other systems accurate and up to date so activity, risks, and opportunities are visible.
• Sharing customer feedback with Sales, Product, Marketing, Content, and Finance to help improve our offer.
• Representing Glenigan and Hubexo professionally in every interaction and owning issues through to resolution.
About You
• You enjoy a busy, target-driven role and get energy from seeing your results improve week by week.
• You have experience in account management, customer success, inside sales, telesales, or a similar customer-facing role.
• You might be stepping up from BDR or telesales into account management, or you may already be an Account Manager ready for more growth.
• You are confident on the phone and on video, comfortable presenting your screen and handling questions in real time.
• You understand how SaaS or subscription businesses work and why onboarding, engagement, and renewals matter.
• You are comfortable using CRM tools, ideally Salesforce, and you see accurate notes and activity logs as part of doing the job well.
• You use data and usage reports to decide where to focus, rather than waiting to be told what to do next.
• You are commercially aware and able to raise upsell or cross-sell opportunities without feeling pushy or transactional.
• Experience in the construction industry, or selling into construction or building products, is a plus; you are ready to learn the market if not.
• You are organised, resilient, and comfortable working at pace across a busy account portfolio.
• You live our values: you dream big, thrive together with your team, own your results, and do the right thing for customers.
Why Hubexo
"We’re not here to coast—we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued."
Ready to build your future
At Hubexo, we are united by our vision to empower the construction industry with our innovative insights and technology. We like to dream big and thrive together. If you're ready to be part of one global team that is helping to shape the future of construction and build a better world, join us!
Account Manager in Bournemouth employer: Hubexo
At Hubexo, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises employee growth and satisfaction. With the flexibility of hybrid working in the vibrant city of Bournemouth, our Customer Success Managers enjoy a supportive environment that encourages professional development and collaboration within a performance-driven team. Join us to make a meaningful impact in the construction industry while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bournemouth
✨Tip Number 1
Familiarise yourself with Hubexo's product portfolio and the construction industry. Understanding the specific challenges and needs of clients in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your experience with relationship management and how you've successfully retained clients in previous roles. Be ready to share specific examples that demonstrate your ability to build trust and loyalty.
✨Tip Number 3
Brush up on your Salesforce skills, as this is a key tool for the role. Being able to showcase your proficiency with Salesforce during discussions can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Hubexo on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and demonstrate your genuine interest in the company.
We think you need these skills to ace Account Manager in Bournemouth
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Account Manager position at Hubexo. Understand the key responsibilities and required skills, such as relationship-building and experience in SaaS environments.
Tailor Your CV:Customise your CV to highlight relevant experience that aligns with the role. Emphasise your achievements in customer engagement, account management, and any specific tools like Salesforce that you are proficient in.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the construction industry and your ability to drive customer success. Use specific examples from your past experiences to demonstrate how you can add value to Hubexo.
Showcase Your Skills:In your application, clearly outline your skills in managing multiple priorities, data analysis, and customer engagement strategies. Mention any relevant certifications or training that could set you apart from other candidates.
How to prepare for a job interview at Hubexo
✨Understand the Company and Its Products
Before your interview, take the time to research Hubexo and its offerings. Familiarise yourself with their data, insights, and software solutions in the construction industry. This knowledge will help you demonstrate your genuine interest and ability to engage with clients effectively.
✨Showcase Your Relationship-Building Skills
As an Account Manager, building trust and loyalty is key. Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you’ve acted as a strategic advisor and supported customers through challenges.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you track engagement and analyse usage data. Share specific instances where your analytical skills led to improved customer retention or upsell opportunities. This will show that you can leverage data to enhance customer experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple priorities. Think of scenarios where you identified early signs of churn and took proactive steps to re-engage customers. This will illustrate your adaptability and customer-centric approach.
