At a Glance
- Tasks: Manage customer enquiries and orders, ensuring timely and accurate responses.
- Company: Join HUBER+SUHNER, a collaborative and innovative employer.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity for growth in a company that values excellence and teamwork.
- Why this job: Build strong customer relationships and make a real impact in a dynamic environment.
- Qualifications: Experience in customer support or sales, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Managing customer quotations, enquiries and orders, ensuring timely and accurate responses, typically within 24 hours.
- Coordinating technical, commercial and quality-related enquiries, working closely with specialist teams across the business to provide effective solutions.
- Building strong customer relationships through proactive communication and a thorough understanding of customer requirements, future projects and market trends.
- Collaborating with colleagues across Sales, Application Engineering, Supply Chain, Finance and other international teams to ensure customer expectations are consistently exceeded.
- Maintaining accurate customer records and ensuring all documentation and correspondence are up to date and well organised.
- Taking ownership of actions arising from internal and external customer requests, following through to successful resolution.
- Identifying opportunities for continuous improvement, helping to minimise sales administration errors and implementing corrective actions where required.
- Supporting a culture of excellence, compliance and safety by adhering to company procedures and Health & Safety requirements at all times.
Your profile
- Several years of experience in a customer support role and/or sales position
- Profound technical understanding and knowledge
- Good numeracy and computer literate, with Microsoft office experience
- Prior SAP knowledge is highly beneficial
- Understanding of planning/supply chain networks
Your profile
- Several years of experience in a customer support role and/or sales position
- Profound technical understanding and knowledge
- Good numeracy and computer literate, with Microsoft office experience
- Prior SAP knowledge is highly beneficial
- Understanding of planning/supply chain networks
About You
- Excellent team player with a collaborative approach.
- Positive, proactive and customer-focused with a can-do attitude.
- Strong written and verbal communication skills.
- Highly organised with the ability to manage multiple priorities.
- Effective problem-solver with a practical approach.
- Accurate and detail-oriented, with a commitment to quality.
Why HUBER+SUHNER?
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.
Your employment and development is at the heart of our "Fundamentals".
We have an entrepreneurial and collaborative culture within the business.
You will hear back from us as soon as possible. For further information please contact: H+S UK Saskia Kaura saskia. kaura@hubersuhner. com
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Customer Service Representative (CSR) in Bicester employer: Huber+Suhner
HUBER+SUHNER is an exceptional employer located in the innovative tech hub of Cambridge, offering a dynamic work culture that fosters collaboration and creativity. Employees benefit from hands-on project ownership, opportunities for professional growth, and a commitment to developing scalable solutions in embedded software. With a focus on teamwork and cutting-edge technology, this role provides a meaningful chance to contribute to impactful products while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (CSR) in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huber+Suhner. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huber+Suhner before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative (CSR) in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huber+Suhner:Your cover letter is your chance to shine! Tell us why you want to work at Huber+Suhner specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huber+Suhner!
How to prepare for a job interview at Huber+Suhner
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
