At a Glance
- Tasks: Manage customer enquiries and orders, ensuring timely and accurate responses.
- Company: Join HUBER+SUHNER, a collaborative and innovative employer.
- Benefits: Competitive salary, career development, and a supportive work culture.
- Other info: Opportunity for growth in a company that values excellence and teamwork.
- Why this job: Build strong customer relationships and make a real impact in a dynamic environment.
- Qualifications: Experience in customer support or sales, with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Managing customer quotations, enquiries and orders, ensuring timely and accurate responses, typically within 24 hours.
- Coordinating technical, commercial and quality-related enquiries, working closely with specialist teams across the business to provide effective solutions.
- Building strong customer relationships through proactive communication and a thorough understanding of customer requirements, future projects and market trends.
- Collaborating with colleagues across Sales, Application Engineering, Supply Chain, Finance and other international teams to ensure customer expectations are consistently exceeded.
- Maintaining accurate customer records and ensuring all documentation and correspondence are up to date and well organised.
- Taking ownership of actions arising from internal and external customer requests, following through to successful resolution.
- Identifying opportunities for continuous improvement, helping to minimise sales administration errors and implementing corrective actions where required.
- Supporting a culture of excellence, compliance and safety by adhering to company procedures and Health & Safety requirements at all times.
Your profile
- Several years of experience in a customer support role and/or sales position
- Profound technical understanding and knowledge
- Good numeracy and computer literate, with Microsoft office experience
- Prior SAP knowledge is highly beneficial
- Understanding of planning/supply chain networks
Your profile
- Several years of experience in a customer support role and/or sales position
- Profound technical understanding and knowledge
- Good numeracy and computer literate, with Microsoft office experience
- Prior SAP knowledge is highly beneficial
- Understanding of planning/supply chain networks
About You
- Excellent team player with a collaborative approach.
- Positive, proactive and customer-focused with a can-do attitude.
- Strong written and verbal communication skills.
- Highly organised with the ability to manage multiple priorities.
- Effective problem-solver with a practical approach.
- Accurate and detail-oriented, with a commitment to quality.
Why HUBER+SUHNER?
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.
Your employment and development is at the heart of our "Fundamentals".
We have an entrepreneurial and collaborative culture within the business.
You will hear back from us as soon as possible. For further information please contact:
H+S UK
Saskia Kaura
saskia. kaura@hubersuhner. com
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Customer Service Representative (CSR) in Bicester employer: HUBER+SUHNER
HUBER+SUHNER is an exceptional employer located in the innovative tech hub of Cambridge, offering a dynamic work culture that fosters collaboration and creativity. Employees benefit from hands-on project ownership, opportunities for professional growth, and a commitment to developing scalable solutions in embedded software. With a focus on teamwork and cutting-edge technology, this role provides a meaningful chance to contribute to impactful products while enjoying a supportive environment.
