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- Tasks: Lead a dynamic customer service team and drive continuous improvement across EMEA.
- Company: Join HUBER+SUHNER, a collaborative and innovative employer.
- Benefits: Competitive salary, excellent development opportunities, and a supportive work culture.
- Other info: Exciting career growth in a global environment with a focus on innovation.
- Why this job: Make a real impact by guiding a passionate team and enhancing customer experiences.
- Qualifications: Strong communication skills, team player mentality, and a positive attitude.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an accomplished Customer Service Team Lead to oversee our Industry segment team, which supports direct customers and sales partners across the EMEA region with our full portfolio of RF, LF, and FO technologies. You will drive alignment with company values and strategy, foster continuous improvement by regularly reviewing processes, and collaborate closely with departments such as Supply Chain Management, Logistics, and Finance. Your leadership will be central to ensuring effective handling of commercial and technical enquiries, with swift escalation to relevant stakeholders when needed. You also will have full managerial responsibility for the local team at the England and Sweden site.
Responsibilities
- Guide and manage the team, overseeing development and handling administrative matters.
- Handle customer and sales partner enquiries, prepare and follow up quotations, maintain records, and identify training needs.
- Order processing - coordinate quotations and orders, ensuring accuracy and informing customers of discrepancies.
- Forecast - provide necessary information for monthly S&OP forecasting cycles.
- Customer visits / Sales promotion - support on-site customer visits and sales promotion events.
- Customer complaints - receive complaints and forward to quality assurance, and keep customers updated.
- Participate in project teams, report significant events, and file correspondence accessibly.
- Continually expand job knowledge and fulfil training needs in consultation with management.
- Carry out any other responsibilities in line with delegated authority.
- Arrange cover for absences and ensure phone availability during work hours.
Qualifications
- An excellent and loyal team player.
- A motivating personality with a positive attitude.
- Basic commercial or technical training with a very good understanding of technical matters.
- Very good written and spoken communication skills in English (other languages an advantage).
- Good knowledge of the entire H+S product range, its applications, markets and customers.
- A basic understanding of global supply chains.
- Excellent knowledge of IT tools (ERP, Windows, Office, web) and defined processes.
- Strong customer focus, high flexibility and resilience.
- Independent, meticulous approach to work and high motivation with a ‘can-do’ attitude.
- Networked thinking and enjoyment of working with our internal and external partners worldwide.
Why HUBER+SUHNER?
Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience. Your employment and development is at the heart of our "Fundamentals". We have an entrepreneurial and collaborative culture within the business.
We can't wait to hear from you!
Application
Apply now. You will hear back from us as soon as possible. For further information please contact: H+S UK Sona Afshari.
Teamlead Customer Service in Banbury employer: Huber+Suhner
Contact Detail:
Huber+Suhner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teamlead Customer Service in Banbury
✨Tip Number 1
Network like a pro! Reach out to current employees at HUBER+SUHNER on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just another candidate, but someone who genuinely aligns with our mission and is excited about the role.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and customer service scenarios. We want to see how you handle challenges and motivate your team!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in joining our team.
We think you need these skills to ace Teamlead Customer Service in Banbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Teamlead Customer Service role. Highlight your leadership experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've driven improvement in previous roles and how you align with our company values.
Showcase Your Communication Skills: Since this role requires excellent written communication, ensure your application is clear and concise. Avoid jargon and keep it professional yet personable – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Huber+Suhner
✨Know Your Stuff
Make sure you have a solid understanding of the RF, LF, and FO technologies mentioned in the job description. Brush up on the products and their applications, as well as the company’s values and strategy. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Team Lead, your ability to motivate and guide a team is crucial. Prepare examples from your past experiences where you've successfully led a team, handled customer complaints, or improved processes. Be ready to discuss how you can foster a positive team environment.
✨Be Customer-Centric
Highlight your strong customer focus during the interview. Share specific instances where you've gone above and beyond for customers or sales partners. This will demonstrate that you understand the importance of customer satisfaction in this role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a difficult customer complaint or coordinating with other departments. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and collaborative mindset.