At a Glance
- Tasks: Support and improve a resilient network, tackling complex issues and ensuring smooth operations.
- Company: Join a leading UK Technology Network Operations team with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a chance to learn from industry experts.
- Why this job: Be at the forefront of network technology and make a real difference in connectivity.
- Qualifications: 5+ years in network engineering with strong troubleshooting skills and IP knowledge.
The predicted salary is between 45000 - 50000 £ per year.
As a member of the team within the UK Technology Network Operations department, you’ll be involved in delivery, operations and 3rd Line support, as well as improvement and expansion of the fully resilient and scalable Network including but not limited to BNG services, Metro backhaul, MPLS Backbone, Peering & Transit, Datacentres and network infrastructure providing transport connectivity to Mobile Core, OTT & CDN.
Primary purpose of the role is to represent the Network Management Centre, ensuring new projects & services are transitioned efficiently into Network Operations, additionally providing day-to-day and on-call 3rd Line support with more complex issues & incidents.
Your key responsibilities:
- Act as an escalation point (3rd Line/Tier-3) for shift teams to help fix complex issues.
- Provide on-call support out of hours as per-rota.
- Become a service and associated technology Operational Specialist in one or more related areas.
- Provide technical consultancy to the business and project teams always considering Operational requirements - reviewing solutions and documentation as required.
- Handle service requests, prepare, validate and implement major changes as required.
- Agree KPI’s / SLA’s with internal customers and suppliers; running regular service reviews.
- Investigate, resolve and track problems, always considering the impact of issues to the business.
- Perform detailed root cause analysis of Incidents in order to prevent future recurrences.
- Assist with the handling of major incidents and identifying root causes.
- Contribute ideas to achieve a low-touch network management objective.
- Training/Knowledge transfer to shift teams for new services/technology.
Requirements:
- 5+ years of experience of working in large scale ISP/Telco networks preferably in Operations as Network/IP Engineer or Network Architect or other similar roles.
- Excellent network troubleshooting skills and have experience handling/fixing critical network incidents and ideally have worked in 3rd Line/Tier-3 Support capacity or equivalent design/engineering role.
- In-depth expert level knowledge of IP Routing Protocols (OSPF/ISIS/BGP), Switching and MPLS based services protocols is essential (CCIE-SP/R&S is a plus but not mandatory).
- Excellent knowledge and 5+ years of experience on carrier grade Cisco/Juniper/Nokia/Huawei routing/switching platforms with understanding of their architecture. (Cisco & Nokia desirable).
- 5+ years of hands-on experience of working with IOS, IOS-XR, IOS-XE, and NX-OS is desirable.
- Hands-on experience on Nokia or Huawei is a plus.
- Good working experience of Load balancers (F5, Brocade and Cisco ACE) is a plus.
- Aware of automation technologies (Scripting skills in Python or Perl is a plus).
- ISP/Telco Application awareness is preferable.
- Superb communications ability, both written and verbal.
IP Services Support Engineer in London employer: Hubbado
Join a dynamic and innovative team within the UK Technology Network Operations department, where your expertise as an IP Services Support Engineer will be valued and nurtured. We offer a collaborative work culture that prioritises employee growth through continuous training and development opportunities, alongside competitive benefits and a supportive environment. Located in the heart of the UK, you will have the chance to work on cutting-edge network solutions while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land IP Services Support Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Hubbado and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Hubbado.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace IP Services Support Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Hubbado.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Hubbado.
How to prepare for a job interview at Hubbado
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
