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- Tasks: Manage client accounts and provide top-notch support while collaborating with the team.
- Company: Join HUB International, a leading global insurance brokerage with over 20,000 professionals.
- Benefits: Enjoy flexible work arrangements, competitive pay, and comprehensive benefits including RRSPs.
- Why this job: Make a real impact on customer satisfaction and contribute to business growth in a supportive culture.
- Qualifications: 5-8 years of Employee Benefits experience; strong communication and organisational skills required.
- Other info: Opportunity for professional growth with training programs and industry support.
The predicted salary is between 36000 - 60000 £ per year.
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Account Manager, Employee Benefits & Retirement, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d9f0b04c20dd
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
About The Role
The Employee Benefits Account Manager (AM) services and maintains accounts while providing professional and prompt support to our clients, carrier representatives, vendor partners, and HUB colleagues. The AM also works independently, as well as cooperatively, with Producers and the entire client team to deliver all HUB services to assigned clients throughout the policy cycle. This role plays a key part in positively impacting customer satisfaction and will support the organic growth goals of the organization – whether through account rounding, cross-selling, or support in the development of new business.
What You’ll Do
- Act as the main, day-to-day point of contact for clients, responding professionally and promptly to all inquiries.
- Support the Account Executive in executing strategies, facilitating the renewal process, preparing materials/reports, ensuring internal systems are up to date (Benefit Point and BUS), and managing/coordinating client work across the account team.
- Act as liaison between clients and insurance carriers to resolve service needs or marketing initiatives, such as eligibility, billing, policy interpretation, and contract review.
- Manage, organize, and conduct client meetings when necessary.
- Manage carrier changes with the client and ensure all necessary documentation (paper or electronic) is completed accurately and timely.
- Identify opportunities for cross-sell and up-sell of other HUB products and services as a key contributor to the critical path work for clients.
- Oversee open enrollment assistance and communications.
- Manage new client or new line of coverage implementation.
- Stay informed of changes in the insurance industry and external conditions impacting clients.
- Manage open items log to ensure outstanding items are closed in a timely manner.
- May travel for client meetings up to 25% of the time.
Qualifications and expertise that pave the way for Success
- 5-8 years of applicable Employee Benefits experience.
- LLQP designation or working towards it.
- Advanced professional designation (e.g., CEBS, GBA) highly desirable.
- Strong listening, discernment, and prioritization skills with clients, colleagues, and carrier representatives.
- Ability to adapt to situations requiring precise attainment of set limits, tolerances, or standards; respond appropriately to work setting changes.
- Strong written and oral communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Proficiency in broker management systems.
- Strong organizational, problem-solving, and time management skills.
Elevate Your Career with HUB International
Choosing HUB International aligns your career with a leading insurance brokerage in Canada and globally. Our network of over 20,000 professionals across 500 offices offers stability and growth opportunities. Learn more about our values and vision.
Your Advancement and Well-being: Our Priority
We value our team’s well-being and professional growth. Benefits include:
- Recognized Rewards: Competitive compensation, incentives, bonuses, and additional earning opportunities.
- Work-Life Balance: Flexible working arrangements and generous time-off policies.
- Comprehensive Benefits: Robust package including company-matched RRSPs.
- Professional Growth: Training programs, tuition reimbursement, and development opportunities.
- Industry Support: Reimbursements for licensing and memberships.
- Exclusive Perks: Discounts on events, travel, accommodations, and personal insurance.
Culture and Belonging: Our Commitment
We foster a culture of inclusion, respecting diverse perspectives. We support accessibility and accommodations during the recruitment process.
Service: Our Ethos
Service extends beyond clients to employees and communities, reflecting our commitment to giving back and making a difference.
Joining HUB means becoming part of a team where your skills are valued, your growth encouraged, and your contributions impactful.
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Department: Account Management & Service
Required Experience: 5-7 years
Required Travel: No Travel Required
For accessibility assistance, contact our recruiting team. This is for accommodation requests only.
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Account Manager, Employee Benefits & Retirement employer: HUB International
Contact Detail:
HUB International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Employee Benefits & Retirement
✨Tip Number 1
Network with professionals in the Employee Benefits and Retirement sector. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about the latest trends. This can help you gain insights and possibly even referrals for the Account Manager position.
✨Tip Number 2
Familiarise yourself with the specific tools and software mentioned in the job description, such as Benefit Point and broker management systems. Consider taking online courses or tutorials to enhance your proficiency, which will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and resolving service needs during interviews. Think of specific examples where you've successfully handled client inquiries or facilitated renewals, as this will demonstrate your capability for the role.
✨Tip Number 4
Stay updated on the latest changes in the insurance industry and how they affect employee benefits. Being knowledgeable about current trends will not only help you in interviews but also show your commitment to the field and your potential value to the company.
We think you need these skills to ace Account Manager, Employee Benefits & Retirement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee benefits and account management. Use specific examples that demonstrate your ability to manage client relationships and support business growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with client interactions, problem-solving skills, and any relevant qualifications like LLQP or CEBS.
Highlight Key Skills: In your application, emphasise your strong communication, organisational, and time management skills. Provide examples of how you've successfully managed client accounts and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HUB International
✨Know Your Client Management Skills
Be prepared to discuss your experience in managing client accounts. Highlight specific examples where you've successfully resolved client issues or improved customer satisfaction, as this role heavily relies on strong client relationships.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends and changes in the employee benefits and insurance industry. Showing that you understand the current landscape will impress interviewers and demonstrate your commitment to the field.
✨Showcase Your Communication Skills
As an Account Manager, effective communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to provide examples of how you've communicated complex information to clients or colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to manage a difficult client situation or coordinate with multiple stakeholders. Think through your approach and be ready to explain your reasoning.
