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- Tasks: Join our team to ensure top-notch service through quality checks and coaching.
- Company: Be part of Just, a company dedicated to making a positive impact and fostering sustainability.
- Benefits: Enjoy competitive salary, private medical cover, and 28 days annual leave plus your birthday off!
- Other info: Hybrid working model with opportunities for personal development and progression.
- Why this job: Make a difference while developing your career in a supportive and innovative environment.
- Qualifications: 5 GCSEs including English or Maths; previous quality checking experience preferred.
Quality Assurance Analyst (3-6 month FTC) Belfast – Hybrid Start Date: Mid/End August We have an exciting opportunity for a Quality Assurance Analyst on a 3-6 month FTC, joining our growing HUB Training & Quality team, to provide technical development (systems, knowledge and process) of our operational teams to ensure all aspects of the service are delivered in an accurate and efficient manner resulting in strong customer outcomes and good customer experiences. This role focuses on independent monitoring (including coaching and feedback), identifying skills and knowledge gaps and qualitative reporting. Key Responsibilities: As part of a team, delivery of the prescribed number of independent checks (phone and cases) required by the T & C policy. Collaboratively developing and maintaining appropriate monitoring systems/processes which facilitate the early identification and communication of risks Coaching and feedback to individuals/Team Leaders for all red/amber results effectively, ultimately reducing necessary re-work by supporting development. Documenting accurately all issues identified including remedial actions where necessary Collaboratively Identifying trends and communicating alongside summary recommendations; initiatives; month on month progress, until all agreed benchmarks are achieved. Act as SME for processes undertaken by non-qualified personnel; product rules and supporting legislation; challenging and escalating ambiguity of current processes or literature Monthly monitoring of statutory training completion As part of a team, using DMS to manage all customer operational documents. Reviewing regularly (annually as a minimum) in light of customer feedback; QA analysis, ensuring they remain current; engaging; clear and approvedappropriately. Collaboratively drafting/testing new processing guides; Amending and updating existing guides in light of recommended change; new propositions; ambiguity; QA results. Adherence of T & C Policy and regulatory policies (e.g. DPA/Money Laundering etc.). Develop a culture and support the principles of Treating Customers Fairly understanding and responding effectively to ever changing needs of all customers; reviewing and improving the controls that are in place to ensure both internal and external customers are treated fairly Embracing development to help deliver a culture of continuous improvement including, supported by use of a personal development plan\’ and suggesting/contributingfully to change and process improvements to support the continuous improvement of our service, Skills and Experience: Minimum of 5 GCSEs or equivalent, including English or Maths (grade C or above) Previous experience within a quality checking role or performed a sign off function PC Literate (MS Office) Excellent analysis skills utilising information to build & influence continuous improvement; cost efficiency Excellent interpersonal and organisational skills Attention to detail with a commitment to delivering work of a high standard Organised, precise and enjoy challenging situations, whilst having the persistence to see a job through to conclusion Logical, systematic, adaptable and a self-starter, with the ability to research and gather facts, working to clear guidelines and company standards Unwavering focus on quality, service and results CF1 (UK Financial Services Regulation and Ethics) & FA 2 (Pensions administration) (desirable) Company Benefits A Competitive Salary, Pension Scheme and Life Assurance Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday Private Medical Cover and Income Protection, just in case Opportunity to progress within your career both in-role and within the company FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) A variety of Employee Funded Benefits available to you via our Online Benefits Portal Plus, several additional purchase options available for you and your loved ones Why Just? At Just youll have the opportunity to develop your career, whilst making a difference to the lives of those around you. Youll be part of a company with a strong and distinctive- were ambitious, curious and collaborative and every decision we make centres around being Just and delivering the best outcomes for our customers. Were committed to building a more sustainable business, and were working hard to make progress against our. We\’re reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we\’re investing more of our money in green and social assets. Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work onaims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity. Be Bold. Be Brilliant. Be Just. Skills: Training & Development Staff Training Quality Assurance Quality Management41bf1e1f-b16b-4260-a40a-17c77a06fd15
Quality Assurance Analyst (3-6 month FTC) employer: HUB Group
Contact Detail:
HUB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Analyst (3-6 month FTC)
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the specific tasks, such as independent monitoring and coaching, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Research common quality assurance methodologies and tools that are relevant to the role. Being able to discuss these in detail can set you apart from other candidates and show your commitment to the field.
✨Tip Number 3
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your attention to detail and problem-solving skills. Be ready to discuss how you've successfully identified issues and implemented improvements in previous roles.
We think you need these skills to ace Quality Assurance Analyst (3-6 month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and any specific skills mentioned in the job description, such as analysis skills and attention to detail. Use keywords from the job listing to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the Quality Assurance Analyst role. Mention your previous experience in quality checking roles and how it aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: In your application, emphasise your interpersonal and organisational skills, as well as your ability to work under pressure. Provide examples of how you've successfully managed similar tasks or challenges in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Analyst.
How to prepare for a job interview at HUB Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Assurance Analyst. Familiarise yourself with independent monitoring, coaching, and qualitative reporting, as these are key aspects of the role.
✨Showcase Your Analytical Skills
Prepare to discuss your previous experiences where you've used analytical skills to identify trends or improve processes. Be ready to provide specific examples that demonstrate your ability to influence continuous improvement.
✨Emphasise Attention to Detail
Quality Assurance requires a keen eye for detail. During the interview, highlight instances where your attention to detail has led to successful outcomes, especially in quality checking or documentation.
✨Demonstrate Interpersonal Skills
Since the role involves coaching and providing feedback, be prepared to discuss how you've effectively communicated with team members in the past. Share examples of how you've handled challenging situations while maintaining a positive team dynamic.