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- Tasks: Deliver exceptional customer service and introduce our products to pre-engaged customers.
- Company: Join the HUB Group, part of Just Group plc, a leading financial solutions provider.
- Benefits: Competitive salary, hybrid work, 28 days leave, and amazing pension scheme.
- Why this job: Kickstart your career in a supportive environment with real impact on customers' lives.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Full training provided, with opportunities for career progression and personal development.
The predicted salary is between 24780 - 26800 £ per year.
Customer Service Executive / Customer Introducer (12 month FTC)
Belfast – Hybrid
Salary: £24,780 plus benefits
Hours: 35 hours a week
Start Date: 17th November 2025
At Just we encourage a flexible and agile working environment for the majority of our opportunities. Get in touch with us to discuss in more detail.
Are you looking for a new and exciting career and able to start in November?
We are looking for ambitious Customer Service Executive / Customer Introducer\’s to join our HUB team on a 12 month FTC, delivering an exceptional and friendly service. If you have a passion for customer service, have good attention to detail & are an empathetic listener who can adapt your style for the best outcome of our customer, come join us at The HUB Group.
Our Introducers are our first point of contact for our pre-engaged customers (not cold calling), giving them insight into our products and services that we offer to ensure it meets their needs – so a prompt, efficient and most importantly, a friendly experience is key. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience.
Salary: £24,780
Location: Belfast City. Office based then hybrid
This is a full time, contract position at 35 hour week, Monday – Friday 9am-5pm, with one 12pm-8pm full week every 6 weeks. Initially this is office based, however once probation period is complete, the role is then offered on a hybrid model (50% in the office) )
Who are HUB and Why Us?
At the HUB Group (part of Just Group plc – a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people\’s homes, turning pension savings into an income for retirement and funding long-term care.
We want to ensure all our people are supported to become subject matter experts within their chosen career field. We\’ll invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business
What can we offer you?
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Career progression salary increases and discretionary bonus scheme – opportunity to raise salary up to £26.8k, based on role performance & personal attitudes at work
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28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time – extra time off for employees who go on holiday via transport with lower carbon emissions than air travel.
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Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contribution
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Private Medical Cover, Income Protection and Life Assurance
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Learning and Development opportunities – including access to LinkedIn Learning.
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FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
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Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more
More About What You Will Be Doing:
As the name suggests, as an Introducer, you will introduce our products and services to be the first point of contact with our customers giving a prompt, friendly and efficient experience. By discussing our products and services to our customers, the aim is to then book appointments between them and our advisory service. This is achieved through inbound and outbound calls but is never a cold calling role. All our customers are pre-engaged with our business as they have already expressed an interest in hearing about our products and services beforehand.
You will manage and maintain a diary system that ensures call-backs are well timed and delivered between customers and our retirement coordinators. You will deliver a great service and enable our customers to gain confidence what we do.
A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making doing business with us an easy, efficient and positive.
Who do we look for:
To be successful in this role, we look for people who are customer orientated and have their best interest at heart, as well as the following
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Used to working with customers directly. Customer service or sales environment in any relatable sector – such as financial service (ideally), retail, hospitality etc
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Good phone – experience speaking to customers over the phone
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Strong attention to detail
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Great active listening and interpersonal skills with the ability to communicate at all levels
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Basic / Good computer literacy skills – being able to use Outlook, Word and CRM systems
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Work under pressure to achieve objectives within timescales, without compromising accuracy and quality
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GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths
If this sounds like your next opportunity with career progression, we want to hear from you!
Why Just?
At Just you\’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You\’ll be part of a company with a strong and distinctive – we\’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.
We\’re committed to building a more sustainable business, and we\’re working hard to make progress against our . We\’re reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we\’re investing more of our money in green and social assets.
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.
Be Bold. Be Brilliant. Be Just
Customer Service Executive (12 month FTC) employer: HUB Group
Contact Detail:
HUB Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (12 month FTC)
✨Tip Number 1
Get to know the company before your interview! Research Just Group and their values, especially around customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend or family member. Focus on being friendly, clear, and efficient – just like you would be with customers at Just.
✨Tip Number 3
Show off your listening skills! During interviews, make sure to actively listen to the questions and respond thoughtfully. This will demonstrate your empathy and attention to detail, which are key traits for a Customer Service Executive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the HUB team at Just.
We think you need these skills to ace Customer Service Executive (12 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your customer service experience and any relevant skills that match what we're looking for, like attention to detail and great communication.
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about helping customers and can adapt your style to meet their needs.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at HUB Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concept but can also apply it effectively.
✨Showcase Your Listening Skills
During the interview, demonstrate your active listening skills. When asked questions, take a moment to reflect before responding. This not only shows that you value the interviewer’s words but also mirrors the empathetic listening they seek in a Customer Service Executive.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Customer Introducer. Prepare responses for common situations, like handling difficult customers or explaining complex products. This preparation will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company aligns with your career goals.