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- Tasks: Join our team as a Pensions Customer Support Agent, handling applications and providing top-notch customer service.
- Company: The HUB Group is part of Just Group plc, focused on helping people achieve a better later life.
- Benefits: Enjoy career progression, salary increases, 28 days leave, private medical cover, and access to learning resources.
- Why this job: This role offers a chance to develop your skills while making a positive impact on customers' retirement journeys.
- Qualifications: GCSEs in English and Maths (C or above) and experience in administration and customer interaction required.
- Other info: Initial office-based training followed by a hybrid work model after probation.
The predicted salary is between 19700 - 19700 £ per year.
New Customer Administrator (Pensions Savings) – 6-12month FTC – £24,780 Hours: 35 hours a week Strat Date: 21st July 2025 Location: Belfast City Centre Are you looking for a new and exciting career and can start on 21st July? We are looking for ambitious individuals to join our HUB team on a 6 or 12 months FTC, delivering an exceptional and friendly service. If you are customer orientated and have good attention to detail, come join us at The HUB Group. Our New Customer Administrators handle applications accurately and efficiently. This position involves a combination of administrative duties and phone-based customer interactions, ensuring that every customer enjoys an outstanding experience. A full induction and training programme is offered, enabling you to deliver an exceptional customer experience. Salary: £24,780 Location:Belfast City Centre. Office based for first 3 months and then moves to hybrid approach This is a full time, contract position at 35 hour week, Monday – Friday 9am-5pm. Initially this is office based, however once probation is complete, the role is then offered on a hybrid model Who are HUB and Why Us? At the HUB Group (part of Just Group plc a FTSE-250 company) we are focused on finding the right financial solutions for people approaching or in, retirement. Our purpose is to help people achieve a better later life. We provide advice on releasing equity from people\’s homes, turning pension savings into an income for retirement and funding long-term care. This particular job role is focused on turning pension savings into an income for retirement. We want to ensure all our people are supported to become subject matter experts within their chosen career field. Well invest time in developing you and your career goals through our career development frameworks. Not only does your salary increase, will you also be provided with technical and skills development training and have access to on demand learning and opportunities to upskill within your career field or multiskill into another part of the business What can we offer you? Career progression salary increases and discretionary bonus scheme opportunity to raise salary up to £27k,based on role performance & personal attitudes at work 28 Days Annual Leave (plus bank holidays), Birthday day, plus Sustainable Travel Time extra time off for employees who go on holiday via transport with lower carbon emissions than air travel. Amazing Pension Scheme – Employer starts at 7% and increases to 10% based on your contribution Private Medical Cover, Income Protection and Life Assurance Learning and Development opportunities – including access to LinkedIn Learning. FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site) Plus, a variety of Employee Funded Benefits available to you via our Online Benefits Portal including Dental, Cycle to Work schemes, Charitable Salary Giving and much more More About What You Will Be Doing: As a New Business Processor, you will ensure applications are completed and processed with efficiency and accuracy, all while delivering and upholding exceptional customer service standards. A full training and induction programme is offered, to enable you to deliver an exceptional customer experience in every interaction, by being helpful and making their journey with us an easy, efficient and positive one. To be successful in this role, we seek people who are driven to provide excellent customer service and who maintains focus even when faced with high volumes of work, ensuring accuracy is not compromised, as well as the following: Experienced in both administration and customer interaction via telephone. Customer orientated and have the customers best interest at the heart of everything you do Able to work under pressure to achieve objectives within set timescales, without compromising accuracy and quality Capable of performing and collaborating in a large team environment Extremely organised, with the ability to make intelligent decisions when faced with competing priorities Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels GCSE (or equivalent) educated as a minimum with Grades C or above in both English and Maths If this sounds like your next opportunity with career progression, we want to hear from you! Skills: Customer Skills Customer Service Administrator
Pensions Customer Support Agent employer: HUB Group (part of Just Group PLC)
Contact Detail:
HUB Group (part of Just Group PLC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Customer Support Agent
✨Tip Number 1
Familiarise yourself with the pension industry and the specific services offered by HUB Group. Understanding how pension savings are turned into income for retirement will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in mock phone calls or role-playing scenarios. This will prepare you for the phone-based interactions that are a key part of the job, ensuring you can handle customer queries confidently.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed competing priorities in previous roles. Being able to demonstrate this will be crucial, as the job requires maintaining accuracy under pressure.
✨Tip Number 4
Network with current or former employees of HUB Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Pensions Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'customer orientated' and 'attention to detail', to demonstrate that you fit the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've successfully handled customer interactions or administrative tasks in the past.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as organisation, communication, and the ability to work under pressure. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at HUB Group (part of Just Group PLC)
✨Show Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Attention to Detail
The job requires accuracy in processing applications. During the interview, mention instances where your attention to detail made a difference in your work. This could include catching errors or ensuring compliance with procedures.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice responding to hypothetical situations related to customer service and administration to showcase your thought process.
✨Research the Company and Role
Familiarise yourself with HUB Group's mission and values, especially their focus on helping people achieve a better later life. Understanding their services will allow you to tailor your responses and demonstrate genuine interest in the role.